Manufacturer Warranty questions.

[sweetypie31]

This is probably a silly question , but I'm going to ask anyway. Lol

I had to get a replacement device and I was able to use my manufacturer warranty on the old device. What I want to know is does my year manufacturer warranty restart with the new device or would they be going by the date in which I got the first device ?

I'm just not sure how it works since I've only did a manufacturer warranty exchange on one other device before the n20 and I never had to use it again.

 

[trucksmoveamerica#AC]

This is probably a silly question , but I'm going to ask anyway. Lol

I had to get a replacement device and I was able to use my manufacturer warranty on the old device. What I want to know is does my year manufacturer warranty restart with the new device or would they be going by the date in which I got the first device ?

I'm just not sure how it works since I've only did a manufacturer warranty exchange on one other device before the n20 and I never had to use it again.

I think warranty goes by your original purchase date.

 

[sweetypie31]

I think warranty goes by your original purchase date.

Ok ty

 

[mustang7757]

This a good question, I would contact Samsung to make sure . What happens if you get a replacement phone at 8 month mark for warranty , you have 4 more months and warranty expires with replacement device, the warranty device should get 1 year mark also , but could be wrong double check that with Samsung.

 

[Mike Dee]

This a good question, I would contact Samsung to make sure . What happens if you get a replacement phone at 8 month mark for warranty , you have 4 more months and warranty expires with replacement device, the warranty device should get 1 year mark also , but could be wrong double check that with Samsung.

Warranty is only from the original date. If you paid for a screen replacement that would carry a different warranty for that repair.

 

[mustang7757]

Warranty is only from the original date. If you paid for a screen replacement that would carry a different warranty for that repair.

So if I get a warranty device at 11 month mark and at 13 months it acts up , no warranty?

 

[mustang7757]

2 month later after having a replacement device i don't have no more warranty you saying because it past its initial 1 year mark

 

[Mike Dee]

So if I get a warranty device at 11 month mark and at 13 months it acts up , no warranty?

That's the way it works.....only exception would be if you used a damage protection warranty. The usually give you 90 days on replacement units but that varies by the insurance company.

 

[Mike Dee]

2 month later after having a replacement device i don't have no more warranty you saying because it past its initial 1 year mark

I don't make the rules. Feel free to call them and prove me wrong.

 

[mustang7757]

That's the way it works.....only exception would be if you used a damage protection warranty. The usually give you 90 days on replacement units but that varies by the insurance company.

This not through insurance, this through manufacturer

 

[mustang7757]

I don't make the rules. Feel free to call them and prove me wrong.

Thats what I suggested

 

[Mike Dee]

Thats what I suggested

I know the answer....lol

 

[Mike Dee]

Thats what I suggested

I'm quite sure if a month later you had an issue, they might work with you but that would be on a case by case basis.

 

[mustang7757]

I'm quite sure if a month later you had an issue, they might work with you but that would be on a case by case basis.

You sound like one of them , don't like that lol

 

[J Dubbs]

You sound like one of them , don't like that lol

He's right tho.... Mike gets lucky once in awhile lol.

 

[sweetypie31]

Thanks guys for the the answers. That's pretty sucky that the manufacturer warranty doesn't start over, but oh well. At least I still got 10 months left in the warranty period. Lol

 

[trucksmoveamerica#AC]

Thanks guys for the the answers. That's pretty sucky that the manufacturer warranty doesn't start over, but oh well. At least I still got 10 months left in the warranty period. Lol

I feel if you are on month 11 of your warranty and they send you a refurb as replacement they should at least give a extra 30 days on the warranty. As said before they might if they feel like it, but that's a big if also.

 

[Mike Dee]

Thanks guys for the the answers. That's pretty sucky that the manufacturer warranty doesn't start over, but oh well. At least I still got 10 months left in the warranty period. Lol

It helps to think about it from their perspective.

 

[mustang7757]

He's right tho.... Mike gets lucky once in awhile lol.

Don't blow his head up lol

 

[mustang7757]

I feel if you are on month 11 of your warranty and they send you a refurb as replacement they should at least give a extra 30 days on the warranty. As said before they might if they feel like it, but that's a big if also.

Yeah that really stinks.