Mate RS GPS Hardware Issue - US Service?

notananimal

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Oct 2, 2018
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Hey all,

Sorry for posting here, there doesn't seem to be a Mate RS sub-forum.

I was fortunate enough to be gifted with a Mate RS by a family friend in China (I currently reside in the US and she shipped the phone to me). However, only two weeks into using it, the GPS doesn't work anymore. Specifically, the phone cannot connect to or even find any satellites.

I've tried every trouble-shooting and calibration options out there - even a factory reset - but to no avail, which leads me to believe it's a hardware failure.

Huawei US told me to talk to the Chinese customer service team, which of course is not going to be very helpful. I understand this phone is not under US warranty, so if I want to repair it out of my own pocket, what options would you recommend?

Thank you!
 

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