media volume not working?

[ansa82]

Rebooted, restarted, checked volume...nothing working. This is my daughter's droid turbo 2. Any ideas on media volume? Would appreciate any help. Thanks

 

[B. Diddy]

From what you're describing, am I correct in assuming that other sounds play normally (like ringtones, notifications, alarms, speakerphone call volume)? Does it work over wired or Bluetooth headphones?

 

[ansa82]

From what you're describing, am I correct in assuming that other sounds play normally (like ringtones, notifications, alarms, speakerphone call volume)? Does it work over wired or Bluetooth headphones?

Hi, yes other sounds work fine and the media volume works with her headphones.

 

[B. Diddy]

That's weird. Does this happen in Safe Mode? Power Up in Safe Mode - DROID TURBO 2 BY MOTOROLA | Verizon Wireless

 

[ansa82]

That's weird. Does this happen in Safe Mode? Power Up in Safe Mode - DROID TURBO 2 BY MOTOROLA | Verizon Wireless

Crazy thing, after shutting her phone down and restarting several times now the volume works. I've no idea what was us. Thanks though!

 

[B. Diddy]

Possibly some app misbehaving and interfering with that function. If it happens again, try my previous suggestions. Take care!

 

[ansa82]

Possibly some app misbehaving and interfering with that function. If it happens again, try my previous suggestions. Take care!

I will, thanks so much!