Verizon had updated Backup Assistant into the new VZ Cloud. With VZ Cloud, you get 5GB for free. If you have been migrated to More Everything plans, you get 25GB. Over WiFi, it's backs up practically everything (texts, not to the beginning of time, but does back up MMS pictures)....contacts. videos, music, documents, call history log, etc. Do Factory Data Reset, install app and restore your content back down, over WiFi again, of course. The app has the top left 3 bar menu. Select Tools...then Select Factory Restore. It worked(s) great for me.