Moto G connection problem

[andyroid33]

Hi everyone
I purchased a MotoG for my husband and he is very pleased with it, but we have encountered a problem with connecting to the internet when not in a wifi area, so using our telecom provider which is talktalk. We have searched the internet and read lots of things about how to input the correct settings. Talktalk have sent through the settings and we think we have input everything that should be correctly, but still it is not connecting. It's getting a bit frustrating now.
Only one thing that we noticed which was when we were looking at a set up video on you tube - it showed there was a little green light on the APN page, but his has a little blue light. That's the only difference e can see between the settings we think should be there and what he has done on his phone. Can anyone shed any light on what we may have missed please?
many thanks

 

[MotoClive]

Re: Moro G connection problem

Would be better to take it to the talk talk shop where you have your contract they will be able to check and test the connection issues for you.

 

[andyroid33]

Re: Moro G connection problem

Hi
Yeah, I'm afraid there aren't any talktalk shops (in my area anyway, not sue they exist at all) and the offshore customer services helpline haven't been able to help. Just thought someone here might haVe encountered a similar problem.

 

[shmotog]

Re: Moro G connection problem

Hi everyone
I purchased a MotoG for my husband and he is very pleased with it, but we have encountered a problem with connecting to the internet when not in a wifi area, so using our telecom provider which is talktalk. We have searched the internet and read lots of things about how to input the correct settings. Talktalk have sent through the settings and we think we have input everything that should be correctly, but still it is not connecting. It's getting a bit frustrating now.
Only one thing that we noticed which was when we were looking at a set up video on you tube - it showed there was a little green light on the APN page, but his has a little blue light. That's the only difference e can see between the settings we think should be there and what he has done on his phone. Can anyone shed any light on what we may have missed please?
many thanks

Is mobile data turned on? It's most probably turned off. Swipe on top of the phone and then click on the button on top right and click the connection symbol, turn on mobile data or well do this, go into settings then into data usage, and turn it on.

 

[andyroid33]

Re: Moro G connection problem

Thanks for your reply. We had already gone into settings and turned mobile data on there, but just tried your other suggestion : Swipe on top of the phone and then click on the button on top right and click the connection symbol, turn on mobile data
And when swiping and then clicking on the button on top right the connection symbol doesn't come up, it's not an option. Still stuck.
Thankyou

 

[baldpaul]

Re: Moro G connection problem

Thanks for your reply. We had already gone into settings and turned mobile data on there, but just tried your other suggestion : Swipe on top of the phone and then click on the button on top right and click the connection symbol, turn on mobile data
And when swiping and then clicking on the button on top right the connection symbol doesn't come up, it's not an option. Still stuck.
Thankyou

It would help if you did a screenshot of your APN settings and posted it so that another talktalk user could compare it with their own. I'm not on talktalk but I had difficulty setting mine up for giffgaff as there was so many different and incorrect versions that I found on their website. Got there eventually though!

Sent from my Nexus 7 using Tapatalk

 

[shmotog]

Re: Moro G connection problem

Thanks for your reply. We had already gone into settings and turned mobile data on there, but just tried your other suggestion : Swipe on top of the phone and then click on the button on top right and click the connection symbol, turn on mobile data
And when swiping and then clicking on the button on top right the connection symbol doesn't come up, it's not an option. Still stuck.
Thankyou

have you selected in settings 'use only 2g'? uncheck it, allow 3g by unchecking it.

- - - Updated - - -

Thanks for your reply. We had already gone into settings and turned mobile data on there, but just tried your other suggestion : Swipe on top of the phone and then click on the button on top right and click the connection symbol, turn on mobile data
And when swiping and then clicking on the button on top right the connection symbol doesn't come up, it's not an option. Still stuck.
Thankyou

also, did you restart your phone?

 

[ekta jaiswal1]

I am facing the same problem. i recently bought moto g and it has problem connecting to internet when i am not using wifi. and i checked everything u have said. and yes i restarted my phone 5-6 times its not helping.

 

[Nicole Summers]

Hey,
You could reset the APNs, just go to settings--> more--> mobile networks--> access points--> tap on the 3 little dots on the upper right corner--> reset the APN to standard.
This will force the phone to reread the APNs from the SIM card.

There is also the possibility to start your phone in safe mode. This would deactivate all third party apps, means that if you suddenly have internet on your phone (in safe mode) then it's a buggy app causing the problems.
To start your phone in safe mode, longpress on the power button until the option to switch off appears. Now, longpress on the "Power off" option - if you do for 2 seconds, then it will offer you to reboot in safe mode.
Hope that helps.

Cheers,
Nicole

 

[Raaja Nanjil]

Find out how to manually set-up internet on your Motorola Moto G, just follow these simple steps.

Open the Applications list
Tap on Settings
Tap More....
Tap Mobile networks.
Tap on Access point names
Tap the Add APN icon.
Enter the following information:

Name = Internet
APN = everywhere(case sensitive)
Proxy = Ignore, Leave as <Not set>
Port = Ignore, Leave as <Not set>
Username = eesecure
Password = secure
Server = Ignore, Leave as <Not set>
MMSC = Ignore, Leave as <Not set>
MMS proxy = Ignore, Leave as <Not set>
MMS port = Ignore, Leave as <Not set>
MCC = 234
MNC = 33 (Orange) 30 (EE and T-Mobile)
Authentication type = PAP
APN type = default
APN protocol = IPv4
Bearer = Unspecified
press Menu, then select Save
Your settings are now created, scroll to the circle to the right of your new settings and tap to set as default

this may help you sis!

 

[Abdul Khayyum]

plz do some thing I have problem in wifi yo much problam