Question Moto G Play, can't transfer files from phone to PC

howieblumpkin

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I am having trouble transferring files from my phone to my PC.

At first, under USB Preferences, I wasn't able to switch the setting from "No data transfer" to "File Transfer," those options were grayed out. I was able to change this by going into Developer Mode and changing the Default USB configuration to "File Transfer." However, having taken these steps, there has been no change. I have received no pop-up on my computer asking to access files via USB, and there is no notification on the phone.
 

B. Diddy

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Welcome to Android Central! Have you tried different USB cables? Some cables are charge only, and it's also possible for data transfer wires in a cable to become damaged such that the cable can only charge.
 
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mustang7757

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I am having trouble transferring files from my phone to my PC.

At first, under USB Preferences, I wasn't able to switch the setting from "No data transfer" to "File Transfer," those options were grayed out. I was able to change this by going into Developer Mode and changing the Default USB configuration to "File Transfer." However, having taken these steps, there has been no change. I have received no pop-up on my computer asking to access files via USB, and there is no notification on the phone.
Have you enabled USB debugging?
 
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Reactions: Laura Knotek

howieblumpkin

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Oct 13, 2024
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Welcome to Android Central! Have you tried different USB cables? Some cables are charge only, and it's also possible for data transfer wires in a cable to become damaged such that the cable can only charge.

I have used this cable in the past to transfer data. I is currently the only USB cable I own (it's USB-C to USB-C, if that matters). I may need to buy a new cable.
 

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