Motorola G5 Plus - Google isn't responding error

[dougltc]

My wife is getting "Google isn't responding" error messages on her new G5 Plus. Has anyone else had this problem? Found a work-around?

 

[dougltc]

 

[nelhop]

I get this all the time. I have had to resort to opening Chrome and entering Google.com in the search bar. That does work but it's a pain.

 

[acejavelin]

Hmm... Never seen this, maybe because I did the "trick" to get Google Assistant to work shortly after I got my G5+.

Go to Settings - Apps and scroll down to Google (just the app named "Google") and tap on it, then tap Storage and Clear Data, then reboot. If in Settings-Apps-Google your device says "Manage Space" instead of Clear Data, tap that and there should be an option to Clear All Data, select it and confirm, then reboot the device. Google Assistant should show up shortly by long pressing the Home button to activate, it should be Google Assistant now and not Google Screen Search anymore.

Since I did this, I have had ZERO issues with Google search.

 

[rxgadget]

I had this problem sincerely day 1 when I bought it within 2 weeks of it being in stock at Best Buy. It resolved itself when the March update came rolling through. Previously I had done multiple resets and factory resets which including installing from cloud or app but app. Nothing worked until the March update.

 

[nelhop]

The problem was solved with the latest update to the phone. I hope others have seen this improvement as well.

 

[Ruth Reese]

I just started getting this message ALL the time, about a week ago.....very frustrating. Any ideas?

 

[Rinsun]

You can also download the Google Assistant app from the Play Store. It might help.
I set up a relative's G5 Plus 2 weeks ago without any problems I had some problem with the WiFi but that too cleared after I reset the network settings. I had downloaded the Assistant app from Play Store.