Motorola moto g turbo edition not downloading marshmallow ota update

[AC Question]

I recently bought the Motorola moto g turbo edition. The notification shows that the marshmallow update is available for download but the download always gets stuck at 0% and rarely it moves to 2mb/603mb downloaded. I left the phone for 12 hours at downloading updates but it never moves. Can anyone please help with this issue

 

[Javier P]

Welcome to the forums. It's possible that Motorola servers could be very busy pushing the update. Is your Wi-Fi working with other apps? You could try switching Wi-Fi off, wait until the download pauses and then switch Wi-Fi back on. See if the download resumes after this.