Motorola Razr HD won't update

[NJSimoes]

I have read through the other questions on the forum and tried the various suggestions without success, so here goes another thread...

I have a Verizon Motorola Razr HD CE0168
Sys Ver 182.46.10.XT926.Verizon.en.US
Mod Nbr Droid Razr HD
Android Ver 4.4.2
Baseband Ver VANQUISH_BP_100731.020.64.21P
Kernel Ver 3.4.42-g3841824, dbbuild AT ca88lnxdroid25 #1, Tue Jul 29 08:39:23 PDT 2014
Build Nbr KDA20.62-10
Build Date Thu May 1 18:42:49 PDT 2014

trying to update from OA to 182.46.15.en.US but fails repeatedly - about 100 times now

The phone crashed about 5 months ago, I found an OS on the internet and installed it, i think it successfully installed 1 update, but its been trying to install this one and not successful.

The phone now has the following symptoms:
often is unable to run more than one app at a time, ie SiriusXM and Google Maps (in Navigation mode) it will usually close the one not in the foreground. Either closing the Sirius app or the navigation app
often loses data connection - SiriusXM streams and will come up and say it lost the data connection - then it will take forever to re-establish the stream or not at all, needing a restart of the SiriusXM app
screen often shrinks upwards and returns on various apps

I think this may have the wrong image and its unstable.

Can someone point me to the right (stock) image for this phone along with directions and software to install it?

I've tried to search but not sure what to look for (as evidenced by the wrong image on the phone now)

Thanks!

 

[itguyjax8430]

Welcome to Android Central!

Have you tried factory resetting the phone and then updating?

 

[NJSimoes]

At long last... a reply! Thank you so much!

Yes, I have tried the factory reset and then hope it updates, but no luck! Actually since Christmas I've tried it about 6 times - I usually get fed up with it and try it again.

Any other suggestions? Is this the correct software version that should be on it?

Thanks!