Motorola, What happened to you?

[ElronTheElder]

"Worry Free two week trial"...my foot.
Have been getting the runaround from Moto regarding a 42mm Moto 360 return.
I like the 46mm better am using it now.
Chatted two days with support and never received a promised refund.

Here is a copy of the second chat:

Donnah Fe: Hi, my name is Donnah Fe. How may I help you?
me: hello
me: rma: ????-?????
Donnah Fe: Let me check it first, give me one moment.
me: the watch was returned over two weeks ago. no refund yet
Donnah Fe: Okay, give me one moment please, let me check it for you.
me: was promised an email with refund details yesterday. no email
Donnah Fe: Please verify to me your first and last name, email address, phone number and location (country) please?
me: ???????,??????,?????, usa
me: what country am I chatting with?
Donnah Fe: Thank you for that information.
me: 12:16 PM 11/5/2015
me: ?
Donnah Fe: Give me one moment James still checking it.
me: 12:26 PM 11/5/2015
me: checking what exactly?
Donnah Fe: Checking the previous incident here, because there is 4 incident created under by your name.
me: 4 is a large number?
me: 12:30 PM 11/5/2015
me: So far its at least 14 minutes looking. Is that a large number?
me: ?
me: 12:34 PM 11/5/2015
me: Still checking?
me: Hello?
me: anybody there?
me: Donnah Fe do you have a supervisor available?

Advertised as "Worry Free" two week trial is now a month long irritation.

 

[motorcycle_monkey]

Did you report this on the Motorola forums? I have had success with reporting my issues there. Not a guarantee, but worth a shot. I went through quite the saga with my 1st gen device. 2 months of no straight answers...

 

[ElronTheElder]

Yes, posted on Moto's forum.
We shall see.
While needing to be persistent, it becomes irritating.