Music volume lowering by itself after 4.4.2 update

[sethyboy]

I have had a Samsung Galaxy S3 since November 2013, and it is my first smartphone. I love the phone, and it does everything I need it to do. It was also great for music, that is, up until about a month ago. I accidentally updated my phone to 4.4.2 after a window popped up nagging me about it; now, ever since I got the update, I have had an ongoing problem where while listening through headphones, the music volume will randomly lower down to zero by itself during playback. I can manually turn it back up, but it then proceeds to do it again in a matter of seconds. It does not seem to do this when I don't have headphones in. This is really annoying and frustrating, and makes my phone almost unusable for listening to music at the gym; I want to listen to my music without having to turn the volume up every minute.

I called up Verizon and told them about my problem; they offered to send me a replacement refurbished phone in exchange for my old one, so I obliged. Unfortunately, the replacement phone they sent me also had 4.4.2 installed to it, and although it worked fine for about the first month I had it, it is now beginning to do the same thing. I Googled my problem, and it seems I'm not the only one either, as people have had this problem even before the KitKat update was released, and there seems to be no real definite solution. Here are the things that I have tried:

• I disabled "palm touch to mute/pause" under motions. I originally thought that THIS was the culprit, but it's not, as I continue to have the problem after disabling it.
• Changed the screen timeout to the longest setting. I don't think this was the solution either.
• Stopping various running apps/disabling apps that I thought may have been causing problems.

I have yet to try testing the phone in safe mode, which I think is a good idea, since I can see if it's a specific app I have that's causing the phone to do this. I really don't want to resort to a factory reset either.

Does anyone have any suggestions?

 

[sethyboy]

I think I figured out what the problem was. It was not the update at all; it was my earphones. I'm using the Samsung ones that came with the phone, and so they have that little volume button box on the cord. The volume box is usually tight under my shirt, so it must have been pushing against me. As soon as I took it out of my shirt, the problem disappeared. I don't think I even had to get a replacement phone in the first place.

 

[AxlMyk]

☺ Glad you figured it out. I've been putting off reading this thread because I just knew it would be an easy fix.

AC App on SGS3