My Galaxy S9 will not Update its software... I can't seem to get it to work

[Tami Pruett]

My Galaxy S9 will not Update its software... I can't seem to find legit answers that can actually help me. My husband's S9 updates just fine, but nothing we do makes it show up.
Can I please get some real answers? Thank you.

 

[methodman89]

MOD OP, if real, change your username.
Regarding the problem, list the phone, OS, Build number and last update. Screemshots are best.
Mask all personal info!