My hey google keeps turning off on samsung galaxy s21

[bennie hopkins]

The ok google function on my phone s21 keeps turning off. Saying OK google doesn't work because it automatically disables.

 

[mustang7757]

Welcome to AC!
[I moved your question to Samsung s21 forums]

 

[mustang7757]

Try going to Goggle app long press it>tap info>storage >clear data then force stop it , might have to go back and set-up Google assistant

 

[bennie hopkins]

I have tried to clear data and rebooted the phone still ok google automatically turns off.

 

[mustang7757]

I have tried to clear data and rebooted the phone still ok google automatically turns off.

Uninstall the update to Google app by long press>tap info >upper right corner nenu tap uninstall update

Dont let Play store automatically update it turn that off

 

[bennie hopkins]

I Uninstall the update rebooted my phone still didn't work it continues to turn off automatically

 

[mustang7757]

I Uninstall the update rebooted my phone still didn't work it continues to turn off automatically

Strange , one of those options should of fixed this , what about in safe mode ?

 

[bennie hopkins]

I tried it in safe mode won't even let me set up voice match for ok google

 

[mustang7757]

When you long press Google app under permission is the microphone permission allowed?

 

[mustang7757]

Also go to settings >privacy >microphone on?

 

[bennie hopkins]

Yes that was 1 of the first things I did . I checked again microphone and permission on

 

[JimJimmyJimJim]

My Samsung Galaxy 20 is doing the same thing. I used Hey google for years and suddenly it stopped working when I got a replacement phone (the same kind) last week.
I can go into google assistant setup and configure all the settings but once I exit the setup program, assistant turns off. If I don't exit the program assistant recognizes my voice and wakes up when I say Hey Google. ONce I exit it won't and if I go back into the setup I find that .

I've uninstalled Google and Assistant and reinstalled at least twice.
I've checked all of the permissions and the microphone;
I've reset the language to Eng. USA;
I've cleared Google cache and data;
I've uninstalled Google update;
I've restarted the phone several times;
I've set assistant to never sleep;
I've set the battery usage for Google to unrestricted;
I've set and de-selected assistant to wake when the phone is locked several times;
I've checked the app timer for Assistant to verify that it is not set;
I am NOT signed in to a Google Workspace for Education account;
I've retrained the voice model several times.
Probably more that I can't remember right now.

Nothing works. Again, as long as I'm in the setup software Assistant seems to work but once I exit it stops.

 

[mustang7757]

My Samsung Galaxy 20 is doing the same thing. I used Hey google for years and suddenly it stopped working when I got a replacement phone (the same kind) last week.
I can go into google assistant setup and configure all the settings but once I exit the setup program, assistant turns off. If I don't exit the program assistant recognizes my voice and wakes up when I say Hey Google. ONce I exit it won't and if I go back into the setup I find that .

I've uninstalled Google and Assistant and reinstalled at least twice.
I've checked all of the permissions and the microphone;
I've reset the language to Eng. USA;
I've cleared Google cache and data;
I've uninstalled Google update;
I've restarted the phone several times;
I've set assistant to never sleep;
I've set the battery usage for Google to unrestricted;
I've set and de-selected assistant to wake when the phone is locked several times;
I've checked the app timer for Assistant to verify that it is not set;
I am NOT signed in to a Google Workspace for Education account;
I've retrained the voice model several times.
Probably more that I can't remember right now.

Nothing works. Again, as long as I'm in the setup software Assistant seems to work but once I exit it stops.

Go to Google app long press it and tap info>upper right corner tap>uninstall the update and dont let play store automatically update that app , see if its ok ?

 

[gobro]

Eliminating the automatic update does not fix this issue either. I'm in the same endpoint as JimJimmyJimJim.

 

[mustang7757]

Eliminating the automatic update does not fix this issue either. I'm in the same endpoint as JimJimmyJimJim.

Welcome to AC!
Did you uninstall the update and test if it was ok?

 

[Mr Bojangles1]

Make sure you check all the settings where you can change language/region. There is one in system for your phone settings->system->languages. One in google settings->settings for google apps->search assistant & voice->language and region. One in assistant settings, just open assistant and say assistant settings. Make sure they are all set to the same English(US). You can also try removing old devices in assistant settings, go do devices then remove old devices.

 

[JimJimmyJimJim]

Welcome to AC!
Did you uninstall the update and test if it was ok?

That is #4 on my list of things I tried above.

 

[mustang7757]

That is #4 on my list of things I tried above.

Ok just wanted to clear it up , you uninstall the update tested and still didn't work , not uninstall the update then update it to test?

 

[JimJimmyJimJim]

Make sure you check all the settings where you can change language/region. There is one in system for your phone settings->system->languages. One in google settings->settings for google apps->search assistant & voice->language and region. One in assistant settings, just open assistant and say assistant settings. Make sure they are all set to the same English(US). You can also try removing old devices in assistant settings, go do devices then remove old devices.

Both are set to English. Also, as I mentioned Assistant can hear me and respond if I stay in the Assistant application. If it was the language setting I don't think it would do that.
Deleting old devices doesn't help.

 

[JimJimmyJimJim]

Ok just wanted to clear it up , you uninstall the update tested and still didn't work , not uninstall the update then update it to test?

That's right?