• Welcome to the all-new Android Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

My HTC 626 Desire phone is frozen at the startup screen

Jay Guerra

New member
Sep 16, 2017
I don't know what to do. My phone was acting up and it turned off by itself. I waited for a bit for the phone to return to normal but I notice that it was still on the startup screen. I tried charging it but no use. I also tried to do the hard reset but nothing's happening. I don't know what to do!! Please help!!