My Phone, J5, Switches off afte ri plug in my earbuds.

[Android Central Question]

hoping to get this close on point here. This isn't the first time it happened, but not this bad.
I had my J5 for years and it had only switched off for me when i used apple earbuds years ago (ended up losing them). now i got these new ones called VPB, i think, and i went through 2 of the earbuds they provided and the same thing happened both times. (I) Switched my screen off, plugged in the buds, my phone then switches on, freezes, then switches off and absolutely refuses to turn back on unless i unplug them. (there is a loophole where i unplug and replug it in before it fully turns on, but its annoying to do every time)

i hope this isn't too much.

 

[B. Diddy]

Welcome to Android Central! If it's truly powering off, then I would guess there's some hardware fault related to the headphone jack -- perhaps it's causing a short that's powering the phone off. You may have to bring to the phone to repair shop to further diagnose it.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

Try clearing the headphone jack with compressed air or also try safe mode