Android Central Question
So I have been on the phone today with Verizon and Goole for about three hours today. This morning I realized when I went to listen to a voice mail the minute I clicked on the play bottom my screen went black and could not use any buttons or finger reconnitiin for it to come back on. I had to wait till the voicemail stopped then same thing if making or receiving a call the minute I hit the call button or hit accept to answer, the phone went black. And until the call is dropped I can not use my phone. Now I know all phones have issues nothing is perfect but I do believe in doing the right thing and this phone is not even a month old they will not let me trade out for a different phone unless I pay off this broken phone. Apparently there is supposed to be an update done on the 5th so they said I could also wait for an update and that puts me out about a week with a phone and i just moved across states so I need a phone now. Anyone have this issue and did it get fixed??