Last week my pixel start to overheat. It happened twice so I figured it was the battery. I get in touch with google support who agrees to replace it. I follow all their steps and send my device in.
After confirming that they had it for a few days I decided to check on the status. They told me my warranty was being denied because my phone was illegal and I needed to contact the store I brought it from. Problem with that was this device was a replacement from the play store.
Next they said I sent in the wrong device and they are still waiting on the correct one. IMEI numbers match perfectly from the one they sent me before. That's the device I returned to them. It matched my RMA and everything. If it was stolen then Google sent me a stolen device for a replacement.
Now they said it will be investigated and that could take 10 business days. I complained but haven't gotten another reply.
I think my device is gone. Google accidentally switched it with a different pixel after removing it from the package. Idk somehow things got screwed up after my phone arrived. I'm in the US. I'm not sure what my options are beyond a lawsuit. I just can't believe they are doing this to me.
I was honestly going to get a pixel 3. I thought about sticking it out until it was released and ignore the hot battery since it didn't happen every day. But I'm like google support has been great. Let them fix it and keep this one as a backup. Now, if they don't get this fixed I'm not touching another pixel.
After confirming that they had it for a few days I decided to check on the status. They told me my warranty was being denied because my phone was illegal and I needed to contact the store I brought it from. Problem with that was this device was a replacement from the play store.
Next they said I sent in the wrong device and they are still waiting on the correct one. IMEI numbers match perfectly from the one they sent me before. That's the device I returned to them. It matched my RMA and everything. If it was stolen then Google sent me a stolen device for a replacement.
Now they said it will be investigated and that could take 10 business days. I complained but haven't gotten another reply.
I think my device is gone. Google accidentally switched it with a different pixel after removing it from the package. Idk somehow things got screwed up after my phone arrived. I'm in the US. I'm not sure what my options are beyond a lawsuit. I just can't believe they are doing this to me.
I was honestly going to get a pixel 3. I thought about sticking it out until it was released and ignore the hot battery since it didn't happen every day. But I'm like google support has been great. Let them fix it and keep this one as a backup. Now, if they don't get this fixed I'm not touching another pixel.
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