My S4 update made me lose my pics, how can I retrieve them?

[AC Question]

s4 update made me lose my pics

My s4 had a update and now can't see my pics in my gallery but if I go into my files I can see them in there as files but can't see the pic and when I open it it says I do not have the right app to open them plz help

 

[Rukbat]

Re: s4 update made me lose my pics

What is the file type (the letters to the right of the dot in the name) of the pic files?

If it's jpg, take the phone to your carrier's store and ask them to please fix what their update broke. (Back up everything first - see Backing up an Android Device.) Some carriers (AT&T is known for it) will just give you another - working - phone. Faster, easier and cheaper for them, faster for you.