My Samsung A12 does the screen timeout after 3 minutes even though...

[wheeler4747]

My Samsung A12 does the screen timeout after 3 minutes even though I set it to 10 minutes or even 30 minutes. I also engaged 'developer options' and turned on the "never sleep' button; it still times out after 3 minutes. And 'Yes', I did newest update for Android 11... and 'Yes' this happens whether or not it's plugged in and charging... and 'Yes' I have tried re-starting the phone... How do I turn off the "screen timeout" function?

 

[B. Diddy]

Welcome to Android Central! No power-saving modes or 3rd party battery-saver apps installed, right? Does this happen in Safe Mode as well? https://www.t-mobile.com/support/devices/android/samsung-galaxy-a12/safe-mode-samsung-galaxy-a12

 

[mustang7757]

If you set it at default 30 seconds does it still do 3 minutes?