My Samsung Note 4 phone doesn't make a sound when I get a text message and the volume is all the way up, why?

[AC Question]

samsung note 4 phone doesnt make a sound when i get a text message and the volume is all the way up

volume is all the way up

 

[millerwa76]

Check your notification settings. You might need to assign a notification sound to your text messages.

Posted via the Android Central App

 

[Trees]

The other thing I've experienced is that the individual sound level for Notifications can get turned down to no sound, yet all of the other sounds are set to some level other than zero. I've had this happen in the past on Note 2 and Note 3 after setting Sound to On after having it set to Vibrate (via the Notification pulldown).