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My son factory reset my phone last night

A

AC Question

After the reset was done I attempted to set my phone back up and when trying to connect to the google store it will not connect with an exsisting google account or a new one. It says it doesn't have a reliable connection and the phone was connected to wifi while doing this. Can someone please help I need my phone.
 

Golfdriver97

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Dec 4, 2012
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Welcome to the forums. Try resetting app preferences. Settings>Apps>menu>reset app preferences. This sometimes helps with Play issues.
 

kdavis21403

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Sep 14, 2015
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Now it says it cannot establish a reliable connection and has been on wifi since the reset. I tried to reset the app preferences as someone said to do but that also did not work! Please help!
 

Golfdriver97

Trusted Member Team Leader
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Dec 4, 2012
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Perhaps another reset?

From my G4
Android Central Ambassador Team Leader