My turn with a N10 that won't turn on

[Amylase453]

I bought mine from the Play Store the day they were released and got it in the mail shortly thereafter. While I've had some irritating issues (mostly battery related actually), I've put up with them for the most part. This morning I used it, the battery was about 50% when I locked the screen and left for the day. About 3:00 pm I tried to use it and it won't turn on.

I have tried various chargers and cables, I've tried every combination of button presses and held them down for over 90 seconds. The best I can get is a battery symbol with the lightning bolt in the middle. I'm going to leave it on the charger overnight and see what happens in the morning. I've searched all over and none of the "solutions" have worked so far.

I called Google and told them everything I did and they had nothing left for me to try except leaving it plugged it for "seven hours" to let the battery fully charge. Here is the generic follow up email:

Thank you for contacting Google Play Support Team. It was a pleasure speaking with you today. I hope I addressed all your questions and concerns today regarding your Nexus 10 . Below I have provided a little more information that can be of use:

Many issues can be resolved by performing a hard reset by removing the battery or by factory data resetting your device.

To factory data reset your device, touch the Settings icon from your ?Home? or ?All Apps? screen, then select ?Backup & reset? under ?Personal.?

If you're unable to get to your Settings menu, follow the steps below:

1. Power down your device
2. Press and hold both volume keys and the power button to enter Bootloader mode
3. Press the volume keys to cycle to the Recovery mode option
4. Press the power button to select Recovery mode
5. From the Recovery mode screen, press and hold the Power button then press the Volume up button.
6. Use the volume buttons to select wipe data/factory reset.
7. Select Yes -- delete all user data.
8. The factory data reset process will now start. Once its finished, select 'Reboot system now.'

If there is anything further I can assist you with, please feel free to reply directly to this email or visit our help center at:

Contacting Support - Google Play Help

Regards,

Your Google Play Support Agent

:-\

 

[Amylase453]

It's officially dead. It's been charging 12+ hours. All button combinations fail to power it on.

 

[llamainmypocket]

Are you able to get a replacement through Google play?

Do you have any guess what may have caused it or was it a factory defect?

 

[cadzilla74]

Add another one to the list. Either the batteries are failing, the battery connector is loose inside or the internal charging circuit is a 10 cent piece of junk are all I can think of. Either way, I got my wife an N10 for Xmas which arrived 1/10. Yesterday, dead. The AC brick and USB cable that came with it work fine when connected to other devices. It is definitely the N10 itself.

Contacted Google and they said "ship it back". All well and good. RMA and UPS shipping label printed out. Unit back in original box ready to go out tomorrow.

But here's a "return policy" nuisance. I paid extra for 2 day shipping on the original unit. Now we will have to wait approximately a week for the replacement to ship. I saw no options whatsoever to expedite this on the web page when I had to order a new "virtual" unit which I'll be billed full price for if the broken one is not returned quickly.

This is inexcusable for an expensive, purpose built device. What happens when the next one fails in 2 months? There are way too many complaints here already about this. This was not purchased to be used as an occasional toy but to be a convenient device for my wife to take to stores she visits as part of her job instead of lugging her laptop around every time. If there is no dependability then the device is useless.

Isn't Samsung building these things for Google? Don't see a lot of complaints about this issue in the Galaxy Tab Forums as compared to here. Not calling "shenanigans" ... just sayin' ...

 

[Amylase453]

Well, I have to admit I was not using the stock charger or cable. I have several chargers that I'd been using, including my Galaxy nexus charger and they'd all worked until now. Before I called it quits I broke out the stock charger and cable and let it sit for about 15 mins. After that I was able to power it on.

The only conclusion to derive from this is that stock cable and chargers matter.

We'll see how stable it is. I've had battery oddities since almost day one. I'm not 100% convinced, particularly when I haven't use the stock stuff since I got the tablet.

 

[llamainmypocket]

It really shouldn't matter what you are using to charge it provided it isn't a cheap piece of garbage from China that attempts to charge it too quickly or won't shut off after the device is full. If its just something you picked up from the grocery store you would have to be fine.

 

[Devlyn16]

It really shouldn't matter what you are using to charge it provided it isn't a cheap piece of garbage from China that attempts to charge it too quickly or won't shut off after the device is full. If its just something you picked up from the grocery store you would have to be fine.

which begs the question does anyone know if the POGO charger shuts off when the device is full?

 

[llamainmypocket]

I would have to guess that it's OK to use however this notion is embraced without any plan for me personally using this product. What is the point if it only charges marginally faster than USB?

 

[RonD]

which begs the question does anyone know if the POGO charger shuts off when the device is full?

All the POGO charger (or any charger) does is supply 2 Amps of current at 5 Volts. The charge circuits inside the tablet control the rate of charge and when the charge is shut off.

I discovered a great app to see what is going on with your battery, it is Battery Widget Reborn (Beta), give it a try, I think you'll like it.

 

[RonD]

I would have to guess that it's OK to use however this notion is embraced without any plan for me personally using this product. What is the point if it only charges marginally faster than USB?

USB connectors can be rather fragile. If you break the connector in the tablet, you will have to send it in for repair. The POGO connector attaches magnetically and if the cord is "yanked" it disconnects with no damage. I believe the idea was originally used in rice cookers in Japan to keep from spilling hot water all over if the cord was "tripped" over.

 

[llamainmypocket]

All the POGO charger (or any charger) does is supply 2 Amps of current at 5 Volts. The charge circuits inside the tablet control the rate of charge and when the charge is shut off.

I discovered a great app to see what is going on with your battery, it is Battery Widget Reborn (Beta), give it a try, I think you'll like it.

You seem to know what you're talking about, how much faster do you think the pogo charger would be if Google allowed it?

I had disregarded the claim that this company is going to be Samsung's manufacturer for the pogo charger due to the limited speed of charging.

 

[Devlyn16]

All the POGO charger (or any charger) does is supply 2 Amps of current at 5 Volts. The charge circuits inside the tablet control the rate of charge and when the charge is shut off.

I discovered a great app to see what is going on with your battery, it is Battery Widget Reborn (Beta), give it a try, I think you'll like it.

Thanks for the info. Glad to know it is 100% in the device. I just got my pogo last week and am pleased to know it isn't going to damage the abttery by constantly charging. Upon further thought it makes sense the device just sends a command to stop drawing current from this port, rahterht han requiring some sort of communication from the Pogo Plug.

 

[RonD]

No commands to the pogo plug. The pogo plug is just a power supply. The smarts are in the charger in the tablet. The charger in the tablet controls if current flows from the pogo plug to the tablet.

PS If it kept charging the battery the battery would puff up like a balloon.