Need Help!!!

[gm55]

I got a Samsung S4 I-9505 as a gift about 3 months ago.
It was working fine and as of a couple of hours ago, out of the blue, a message keeps appearing "The Start TouchWiz stopped" and nothing is working.
I can only access the opening screen and nothing else. :'(
Please, anyone????

 

[Eclipse2K]

You can't access the home pages it'll close immediately? I can't find the thread for clearing the cache from hboot so I'll ask one of my fellow Ambassadors for help there.

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[gm55]

Exactly.
I can see my personal "second" page with the icons but they are frozen.
Do not respond to touch.
And no access to menu.

 

[Eclipse2K]

Exactly.
I can see my personal "second" page with the icons but they are frozen.
Do not respond to touch.
And no access to menu.

Okay, check out the second post in this thread. Its written by a former Ambassador (DroidXCon) and should help you.

http://forums.androidcentral.com/verizon-droid-dna/268893-clearing-cache.html

Let us know if that helps.

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[B. Diddy]

Follow these instructions to Wipe the Cache Partition: Reset: Samsung Galaxy S 4 | T-Mobile Support

Clearing out temporary system data can sometimes clear the cobwebs and make things run more smoothly. No personal data will be lost.