Need some help with 4G

[Meg Goforth-Ward]

Hi! I just got an LG Optimus G Pro and I do love it. But lately any time I leave an area that has wireless I can no longer get on the internet with my phone. The 4G icon at the top of the screen used to show up any time I was without wireless, but for the past week it hasn't been and I cannot access the internet unless I have wireless internet. Any suggestions on what the problem is and how to fix it? Thanks!

 

[charlee08]

Is "Mobile Data" turned on under connection settings?

 

[Meg Goforth-Ward]

Yes

 

[LGElectronics]

Hi Meg,

It could be software related or something internal with the phone. You can either contact your carrier for troubleshooting or you may reach out to our Support line at 1-800-793-8896. ^CL