- Nov 17, 2012
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My VZW 2013 Moto X's screen has been flickering as I turn it on or off, as well as when notifications show up on Active Display. Like the whole screen will flash white for a split second.
Anyways, I've done all the basic troubleshooting steps: Reboot, factory reset, etc. And I want to have it repaired/replaced (ideally) under WARRANTY (not insurance since this isn't the result of damage). I bought the phone from best buy, but they won't handle it unless its under their geek squad insurance, which only handles accidental damage.
The other two options I can think of is thru Verizon or Motorola directly. I was wondering which method would be the most painless. Obviously I don't want to be without a phone for any period of time. I know Moto is busy with their 2014 Moto X orders, so would VZW be my better option?
Has anyone had a (relatively) painless experience from either of these guys in terms of warranty issues?
Anyways, I've done all the basic troubleshooting steps: Reboot, factory reset, etc. And I want to have it repaired/replaced (ideally) under WARRANTY (not insurance since this isn't the result of damage). I bought the phone from best buy, but they won't handle it unless its under their geek squad insurance, which only handles accidental damage.
The other two options I can think of is thru Verizon or Motorola directly. I was wondering which method would be the most painless. Obviously I don't want to be without a phone for any period of time. I know Moto is busy with their 2014 Moto X orders, so would VZW be my better option?
Has anyone had a (relatively) painless experience from either of these guys in terms of warranty issues?