Netflix, Prime Video & Google Movies not working

novahob

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Sep 14, 2012
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Has anyone had any problems with these apps working?

I have a random problem where something happens and I can't get these apps to work.

Netflix - just stays on the loading screen when the logo.I've seen the attached message once appear from the Netflix app.

Prime video - app just has the loading circle

Google Movies - app loads ok and you can navigate around but can't play a movie. Click play and a blank screen shows.

The only thing which fixes this is a phone restart. I have a unlocked UK S8 on the stock firmware.

I have spoken to Samsung support on Twitter but basically they recommended a soft reset which doesn't seem to fix it long term.

Sent from my SM-G950F using Tapatalk
 

TerriE25

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Oct 5, 2015
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I had the issue with Netflix the other week. And after a few days it just started working again.

I tried restarts, clearing cache, deleting and reinstalling. and in the end I just had to wait
 

novahob

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Sep 14, 2012
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I had the issue with Netflix the other week. And after a few days it just started working again.

I tried restarts, clearing cache, deleting and reinstalling. and in the end I just had to wait
Thanks all for replies. Does seem a random problem, but does indicate it's a problem with device and not the apps. For 3 apps to have the same problem at the same time it had to be the device. Hopefully it's software and Oreo will fix it.
 

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