New Nexus 9 Owner Needs Some Input

[Jaingo5150]

Purchased 2 Nexus 9s recently when they were on sale (early Nov 2015). One for myself and one for my wife to replace a pair of 2012 N7s. Obviously they are better than what we had, but one of them came in as defective. It had light bleed, the processor was laggy, and the battery was very bad. Complete opposite of the other unit that works great. On contacting HTC they wanted to put me in the return que instead of simply replacing a lemon unit purchased less than 30 days ago. My question is this; Is HTC customer service really this poor? Is there a better way to deal with customer service other than the number listed on their website?

This experience has me processing a return on both units, as doing business with them seems like it will be painful after 30 days. Do others have this type of experience with them?

My preferred resolution is to return the defective unit and send me a NEW replacement. Or, refund the defective unit and allow me to repurchase at the price I paid initially. I thought I was being well within reason.

 

[Jaingo5150]

Also as a follow up, what tablet would be recommended to purchase after this experience. I thought the N9 was near perfect for me being vanilla and somewhat higher end without breaking the bank.

I do not buy Apple products, and Samsung is also a no since an atrocious experience with a Fascinate.

 

[rhea]

Also as a follow up, what tablet would be recommended to purchase after this experience. I thought the N9 was near perfect for me being vanilla and somewhat higher end without breaking the bank.

I do not buy Apple products, and Samsung is also a no since an atrocious experience with a Fascinate.

Sorry about your experience. I can't speak directly to HTC support (have read your experience is typical but maybe not). As a 10 month owner of a N9, I suggest you keep the good one. I complained about mine (lag and frequent reboots), but MM changed it-except for battery life. It's now one of the good ones (it seems you lucked out with a good one but also got one of the bad ones posted about). If you have the time (it may waste some more), try another CSR or even online chat. I wanted to return mine so often. It was warranted but an Amazon open-box. I didn't get anywhere the deal you got. MM was the last hope. I really didn't believe it would change anything (it won't fix light bleed which my tab doesn't have). My next choice was Galaxy Tab Pro or Tab S. I know Samsung is out for you, but the 12.2 pros have been great. Nvidia makes a tablet some recommend. Good luck.

 

[jstwondrng]

Purchased 2 Nexus 9s recently when they were on sale (early Nov 2015). One for myself and one for my wife to replace a pair of 2012 N7s. Obviously they are better than what we had, but one of them came in as defective. It had light bleed, the processor was laggy, and the battery was very bad. Complete opposite of the other unit that works great. On contacting HTC they wanted to put me in the return que instead of simply replacing a lemon unit purchased less than 30 days ago. My question is this; Is HTC customer service really this poor? Is there a better way to deal with customer service other than the number listed on their website?

This experience has me processing a return on both units, as doing business with them seems like it will be painful after 30 days. Do others have this type of experience with them?

My preferred resolution is to return the defective unit and send me a NEW replacement. Or, refund the defective unit and allow me to repurchase at the price I paid initially. I thought I was being well within reason.

Sorry to hear you have so many problems with the second N9. I just ordered one from HTC for my fiancee a couple days ago and it is on its way today. I'm keeping everything crossed that there are no problems with this tablet.

J

 

[WD2015]

Just received my 32gb Wifi version from HTC yesterday. It too has the light bleed issue. in the corners, and some at the top. At this point it is working through the updates to 6.0. As this is a secondary device to my Toshiba Chromebook 2 (which I really like), I'm debating whether this is enough of an issue to return or something I can live with. It's really not noticeable except for the dark screens, like startup. I figure I'll try it over the weekend, and see how performance is in general.

I really wish I had known Google was also going to have their Black Friday sale, and I would have gone through them instead of direct from HTC.

 

[Patrick Matteson]

I too have a little white bleed in the corners on a all black screen, not gonna worry about it too much though.

 

[WD2015]

I have made the same decision. In normal usage, it has not been noticeable. Just was quite obvious as I was watching it go through multiple OS updates.

 

[TJH132]

Did your N9 ever get to 6.0?

My techno-phoboic aunt asked me to buy and set up a tablet to replace the slowly dying Xoom I'd given her years ago. So it arrived yesterday and immediately started installing all the security patches for 5.1.1. Now it thinks it's up to date, even though I know Marshmallow is out there!

Any way to force it?

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