I was eager to pick one up as soon as they became available as my signal at home is very weak. That was two days ago and it's still trying to acquire a signal and set itself up. I called and spoke to two or three people in support and it wasn't until I finally got the explanation form one of their upper tier support guys that T-Mobile just can't keep up with the demand for registering all the new devices that everyone picked up. On the one hand, I'm relieved the cell spot isn't defective and I'm not all that concerned about having to wait for it to start working. On the other hand, it would have saved a few phone calls if T-Mobile just sent out that info to their lower tier people who never mentioned the problem.
New Personal Cell Spot
- Thread starter RicKaysen
- Start date
- Mar 9, 2012
- 168,226
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Thanks for that tip! I guess I'll hold off on getting one. I have the older 3G Cel-Fi signal booster, which works fine for voice calls. Fortunately, my LTE data speeds at home are good, but I'm wondering if the LTE booster will make it even better!
So. I went to my local T-Mobile store yesterday morning. Ready to trading in my Wi-Fi router for the new LTE router. After returning the old one the sales associate could not cash out the the new one. After several calls to customer care there was a glitch in the system that needed a manager to override the system and he would not be in until 2pm. I check two other store with no luck. They all promised they would look into it and call me back. At 6pm no calls. I returned to the original store around 7pm and it finally went through.
Got home and hooked every thing up , only the power light was flashing. They said it would take 45 minutes to 2hours to register. This was 7:30pm. At 1am I finally gave up and went to bed. I woke at 4am and still nothing only power light flashing. Finally at 10am this morning I got a message that is registered. It's now up and running. What a day.
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Got home and hooked every thing up , only the power light was flashing. They said it would take 45 minutes to 2hours to register. This was 7:30pm. At 1am I finally gave up and went to bed. I woke at 4am and still nothing only power light flashing. Finally at 10am this morning I got a message that is registered. It's now up and running. What a day.
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It's works very well. I only got it for my wife job, because she does not get any service in the building and with a 100mbsp Comcast connection I am getting 40-60mbsp down and 15-20 up with the cell spot.
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Turns out, in my case, the low achievement drones at the store where I picked up my cell spot failed to register my device and I've been looking at a blinking green light pointlessly for 48 hours. The nice people in tech support called them and they were "too busy" to take care of it now. Too busy to rectify the screw up they created two days ago and I can just sit here this weekend looking at a blinking green light.
Well...it seems the T-Mobile store on Maiden Lane in Manhattan so thoroughly screwed up this thing that, while it was scanned, they never put it on my account. It sat there blinking for three days with no chance it was ever going to register. I went to a store closer to my place on the upper west side today and had to pay another deposit for a second cell spot (which set right up and works fine), but they couldn't receive the original one and refund my deposit because in the computer it doesn't exist. Now I have to go back to the store downtown on Monday and try to explain to them why they're idiots.
I have the 4 lines promo and I have the wifi cellspot router. They are sending me the new 4G lte cellspot also. They said I can get up to 3 devices on my account. So I will have both cellspots.
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raino
Q&A Team
- Nov 18, 2012
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Especially when we (the customers) are providing the backhaul for this, and essentially getting charged twice for data (once by TMO, once by the ISP.)
I got the new one last Friday and it took about 45 minutes to acquire singnal, GPS, etc.
Haven't had any problems and now have full bars in my house where I used to have only one of lte. Download speeds are also awesome.
Haven't had any problems and now have full bars in my house where I used to have only one of lte. Download speeds are also awesome.
- Mar 9, 2012
- 168,226
- 8,790
- 113
Scratch that, I don't know what the heck I'm talking about.:-\
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The new cell spot connects to your Internet. It is like the AT&T microcell.
"No complicated wiring work required.
Simply connect to your home high speed internet and connect GPS antenna to the device."
If it goes down, then whatever signal you have without it connected, is what you will use for phone calls, etc.
Better than the WiFi one TMO has now?
I haven't used that one, but from what I understand, it basically optimizes WiFi for WiFi calling through your house, doesn't boost your signal.
This one is LTE, like a mini cell tower.
Here is an article about the previous two boosters.
http://m.imore.com/t-mobiles-personal-cellspot-wi-fi-calling-and-4g-lte-booster-explained
With the new one, if you have zero service at your house or really weak service, you will have great service, just like you were in a good coverage area.
https://support.t-mobile.com/docs/DOC-24269
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npaladin-2000
Well-known member
- Mar 3, 2010
- 1,174
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I think I'd rather use WiFi calling, provided the handoffs work properly. Why convert my ISP to LTE?
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