New phone or refurbished as warranty exchange

[anon(749368)]

I'm on Verizon edge and was wondering what happens if I need to replace my S5,will I get a brand new one or a refurbished one? I feel I should get a new one as I'm paying full price outside of contract. Does anyone know how they handle this?

Posted via Android Central App

 

[Mr. Toad]

I am not on Edge, but I am sure they will send you a refurbished device. I can't see them having 2 different replacement programs.

If they don't have any refurbished in Stock, you might get a new one.

 

[hallux]

Verizon will swap your phone for you, acting as an agent for the manufacturer. The manufacturer warranty typically states that you get a new or refurbished item/device if replacing under warranty, depending on stock, with refurbished being the primary replacement choice. If you were to go to Samsung directly, as a consumer, you would get the same thing. Just because you're paying full price up front doesn't mean Verizon would treat the warranty any different. You ARE giving them a used phone, that they will send back to Samsung, who will then repair it and make available as a refurbished device, right? Why should they give you brand new stock?

If they replaced all failed phones under warranty with new devices, what would they do with all those bad devices?

I should note that in many cases refurbished is just as good as new. I have a Samsung Galaxy Note 10.1 (2014) that was a refurbished purchase but I couldn't tell it had ever been outside the factory previously. Apple is also REALLY stringent on refurbished quality, I bought a Mac Mini off the refurb. store and it looks and performs like new.

 

[SpookDroid]

It depends on the return window. If it's within a certain period (15 days for returns, 30 days for warranty, I believe) you get a replacement phone right away. But if it falls outside that window you may get your repaired or a refubrished/returned one.

 

[Mooncatt]

You ARE giving them a used phone, that they will send back to Samsung, who will then repair it and make available as a refurbished device, right? Why should they give you brand new stock?

If it's a warranty issue, you're giving them a used device unwillingly and through no fault of your own. But look at pretty much anything else sold at retail. If you have a warranty exchange, you get a new item, not a used one. So to me, the question should be, "why should cell phones be any different?"

If they replaced all failed phones under warranty with new devices, what would they do with all those bad devices?

Refurbish and sell as such, or salvage for parts internally. This would also force them to make the phones more dependable in the first place to limit warranty claims.

I should note that in many cases refurbished is just as good as new.

And in a lot of cases, they have their own defects right out of the box. I've had so many problems with refurbished phones that I've coined the term "refurbish roulette." Several times I've had to warranty exchange the refurb with less than a days use because of things missed during the refurbishing process. Not only with Samsung, but any manufacturer I've had exchanges with (though no experience with Apple and maybe they really are better in this respect).

 

[Slashyou]

If it's a warranty issue, you're giving them a used device unwillingly and through no fault of your own. But look at pretty much anything else sold at retail. If you have a warranty exchange, you get a new item, not a used one. So to me, the question should be, "why should cell phones be any different?"



Refurbish and sell as such, or salvage for parts internally. This would also force them to make the phones more dependable in the first place to limit warranty claims.



And in a lot of cases, they have their own defects right out of the box. I've had so many problems with refurbished phones that I've coined the term "refurbish roulette." Several times I've had to warranty exchange the refurb with less than a days use because of things missed during the refurbishing process. Not only with Samsung, but any manufacturer I've had exchanges with (though no experience with Apple and maybe they really are better in this respect).

Lol no its not gonna be less used to samsung is it?

 

[Slashyou]

Verizon will swap your phone for you, acting as an agent for the manufacturer. The manufacturer warranty typically states that you get a new or refurbished item/device if replacing under warranty, depending on stock, with refurbished being the primary replacement choice. If you were to go to Samsung directly, as a consumer, you would get the same thing. Just because you're paying full price up front doesn't mean Verizon would treat the warranty any different. You ARE giving them a used phone, that they will send back to Samsung, who will then repair it and make available as a refurbished device, right? Why should they give you brand new stock?

If they replaced all failed phones under warranty with new devices, what would they do with all those bad devices?

I should note that in many cases refurbished is just as good as new. I have a Samsung Galaxy Note 10.1 (2014) that was a refurbished purchase but I couldn't tell it had ever been outside the factory previously. Apple is also REALLY stringent on refurbished quality, I bought a Mac Mini off the refurb. store and it looks and performs like new.

i agree with you

 

[hallux]

If it's a warranty issue, you're giving them a used device unwillingly and through no fault of your own. But look at pretty much anything else sold at retail. If you have a warranty exchange, you get a new item, not a used one. So to me, the question should be, "why should cell phones be any different?"

Warranty claim on a TV? They'll try to fix it first (which essentially makes it a refurbished unit then), then send you a refurbished unit to replace the failed one if it couldn't be fixed. I fix computers for a living, when Dell sends us a logic board to repair a system, guess what's marked on the static bag... Yup, REFURBISHED.

As another poster noted, if you're outside the 15-30 day return window at the store, you're very likely to get a refurbished unit from the manufacturer. It makes very little financial or environmental sense to just discard parts or devices that are bad. Outside 30 days, they're giving you what you're giving them, a used device. If you read the warranty pamphlet that came with your device (and you essentially agreed to by purchasing and using said device) you will see what they say they will give you on a warranty claim.

By the way, I'm pretty sure even APPLE gives a refurbished device on a warranty claim.

 

[brandonx1000]

I can stand here and say Apple absolutely uses refurbished devices under warranty. When my wife got her 5 swapped out a few years ago, he brought one with with the word "refurbished" on the blank box.

Warranty claim on a TV? They'll try to fix it first (which essentially makes it a refurbished unit then), then send you a refurbished unit to replace the failed one if it couldn't be fixed. I fix computers for a living, when Dell sends us a logic board to repair a system, guess what's marked on the static bag... Yup, REFURBISHED.

As another poster noted, if you're outside the 15-30 day return window at the store, you're very likely to get a refurbished unit from the manufacturer. It makes very little financial or environmental sense to just discard parts or devices that are bad. Outside 30 days, they're giving you what you're giving them, a used device. If you read the warranty pamphlet that came with your device (and you essentially agreed to by purchasing and using said device) you will see what they say they will give you on a warranty claim.

By the way, I'm pretty sure even APPLE gives a refurbished device on a warranty claim.

 

[dpham00]

Costco offers a 90 day exchange policy, so you can get a new replacement within that time. I had a few new replacements for my defective htc phone. Your contract is locked after 14 days, regardless of where you buy


Sent from my LG G Pad 8.3

 

[dpham00]

I can stand here and say Apple absolutely uses refurbished devices under warranty. When my wife got her 5 swapped out a few years ago, he brought one with with the word "refurbished" on the blank box.

Apple refurbished is top notch and comes with a new battery and outer shell. Other phone manufacturers probably don't do this.

Sent from my LG G Pad 8.3

 

[Nakrohtap]

I'm on Verizon edge and was wondering what happens if I need to replace my S5,will I get a brand new one or a refurbished one? I feel I should get a new one as I'm paying full price outside of contract. Does anyone know how they handle this?

Posted via Android Central App

I received a warranty replacement on my Note 3 a few weeks ago. It was a CLN device. It works better than the one I sent them, which is all that matters. It does look like new as well.

Sent from my SM-N900V using Tapatalk

 

[njshoremom4gurlz]

Refurbished

 

[njshoremom4gurlz]

Nothing is wrong w refurbished imo

 

[AndroidRex1]

The reason consumers get refurbished phones is because they accept them. That's the reason for most things. Companies will give you what they can convince most people to accept.

If there is a manufacturer's defect with the phone, then the fact of the matter is that they never gave you a new, properly working phone, despite your paying for one.

If they replace it with a refurb, then you in effect paid the new price for a refurb. This benefits the seller greatly, as it doesn't have to give you the price difference. And no, you are not "giving" them a used phone, you're returning the defective new phone they gave you. It's actually a racket, but one most consumers gleefully participate in, so you get what you get. Why replace with new when most people will accept used?

There's no reason to.

If I want a refurb phone, though, I'll buy a refurb and pay the refurb price. If I want a new phone, I'll pay for a new phone and demand a new phone if the one they send me is damaged. This is not unreasonable. In fact, it's perfectly reasonable.

I like new phones. I should be able to buy one, and phones are not casino chips. I should be able to buy a new phone that is not damaged. Everyone should be able to. What it costs to the manufacturer is no more my problem than my expenses are to them, and if phone costs go up because they have to give people what they pay for, then I decide at that point if they're still worth it. I'm not accepting less because it's more cost-effective for the seller. They don't charge less because it's more cost-effective for me.

No, the carriers doesn't agree with anything I've just said. Would you expect them to? They don't have to. A small-claims judge has, though. Twice. The carrier's position is just one of two positions, and it's not necessarily correct.

The bottom line is that most carriers and manufacturers expect you to be punished for their mistakes, and if you accept it, you will be.

You don't have to accept it, although it will involve a fight. One you might very well win, but you will have to fight for it. Whether or not it's up to you is a personal choice, but please don't act like it's a waste of time when the NFL is on every Sunday, and American Idol is in its millionth season. There are far worse and less intellectual uses of one's time than learning their local court system.

Most are perfectly happy to be punished for the manufacture's mistakes, though, and human nature being what it is, will strongly resent anyone that doesn't do the same.