new phone, Samsung j5 cant load play store,

Rosiejo

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Dec 26, 2016
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hi all............please help, my daughter is getting so stressed!!!!
we have brought her a new phone samsung j5 but the play store wont load, we have a google account and when we click on it it keeps going to a section on samsung asking for a password.........????? which password???? ive tried so many passwords now..........her galaxy play works, please help a deperate mum
 
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