Hey all I apologize if this has come up before but it has been making me crazy searching the forum. So background on the issue, I had Samsung Galaxy S3 that quit charging, I dont know what software version it had or anything on it. All I know is that in the plain old contacts list that came with the phone I could set different notification sounds for txt messages just like you can ringtones. No app or anything just regular contact list. I had them set for 5 different people. So anyway, old phone breaks they send me a replacement I get all my contacts downloaded go to set notification sounds and ring tones and its not an option. Ringtones is there but not notification. I call Verizon and they basically tell me that I must have been mistaken, uhh when people texted me I got different sound, not mistaken. As far as I know no apps over write the base contact list....am I wrong? Anyone know what happened or if I had a newer Android version somehow? Please help. Thanks. oh p.s. the old phone updated like twice in the last two months and Verizon told me there hasnt been one since December, new phone is running 4.1.1.. Oh and when I check for updates on the new phone it trys to connect for like 3 mins then says to try again when there is service. Im on wifi, also tried it on 4G and 3G.