New samsung galaxy note 8 has no text notification sound

[Android Central Question]

I got a New Samsung Galaxy note 8 from AT&T no sound on text notification tried everything ended up getting a replacement warranty phone and it did the same thing figured out that by using the smart switch it when it give me sound on text notifications and also after an update I had to go in to messages in on block notifications

 

[B. Diddy]

Welcome to Android Central! Sorry, it's not quite clear to me -- did you actually figure it out? If so, can you clarify the solution?