New Samsung Galaxy S8 Plus - Echo on the other end when made or received calls!!!

[GalaxyS8Plus]

Friends,

My new Samsung Galaxy S8 Plus is just a week old now but getting severe Echo on the other end when made or received calls!!! I am with EE in the UK.

When I call someone or I get call from someone, party at the other end is complaining that he/she getting their voice echo'd badly, but at the Galaxy S8+ end no issues perfect sound. I tried calls with speaker phone ON and Headphone connected - both cases no echo at the other end!!! Echo is there only when use mobile in the normal way!! Only other reference to this I have seen is below entry in XDA Dev forum, no solution yet!!!

As I said when headset or speaker phone ON Galaxy, no echo at the other end. Also I could see when Speaker phone is switched off Echo gradually goes down though first 30 sec after speaker off echo is maximum. I removed cases and screen protector and tried same issue. Also tried with Voice over Wifi OFF - No difference. tried calls in different areas like place with good signal or bad signal every time same experience. But @ Galaxy S8+ end everything is perfect, No issue at all!!! Also called from land line and different phones from different networks, all have same problem - Echo at the other end!!

Any suggestions..?? Not keen to return phone as it might take weeks to get a replacement and again had to copy all data etc.

I just did a factory reset and phone is back to where it started. Still same issue....horrible!!

Galaxy S8+ great looking phone but can't make any calls!!!

Thanks
P***d of S8+ User

 

[robotomo]

(this worked for me) I went into call history log, hit menu, went to call settings, additional settings, and unclicked the Noise Reduction selection and it fixed the issue. hope this helps!

 

[H3aTeRzz]

If you have it in a case, try removing the case and see if the problem still exists. Some cases can cause this.