Dear Androidcentral,
After months of being a lurker while deciding which tablet to get, I finally joined just to share my situation and perhaps, obtain a solution I've not tried with you guys.
Basically, after careful consideration, I decided to buy the Nexus 10 to use as a general tablet, gaming device and for work/presentations. It has excelled at all of this, without the price of other tablets.
I consider myself to be a power user and tried almost anything I could with the tablet. But I decided to not root it as of yet and have not installed any apps outside of the Google Play store. I was in Northern Michigan when I decided to buy it and after calling over 20 different Walmart's and Staples, found one Walmart (in Petoskey, MI) that carried a single, non-display unit, 32 Gb version. Bought it on December 28th and now I am overseas serving.
Two days ago, I went to bed as the tablet was charging and downloading over Wifi about 600 Mbs by the Need for Speed: Most Wanted game. When I woke up, it was off and it's battery drained. I plugged it back on and read online about similar issues. Took it to the office, left it charging for 8 hours (I've always used the original Samsung charger on wall outlets) but nothing happened. Tried to take it out of its apparent "deep sleep" with the 10 sec power button trick, then the 30 sec one, then the volume buttons + power and nothing.
If the tablet is charging, it shows for 2 secs a battery icon (fully charged I might add). Also tried a factory reset to no avail. So I contacted Google Play store, and after walking me through the same procedures I had tried, they stated that I have to contact Samsung since I did not buy it from Google. Samsung was contacted yesterday through their online chat support and after giving them enough info and testing the same procedures, they said they need to physically examine it so I should contact their voice support team. That was done a while ago and here's the kicker: they cannot find my tablet's serial number in their system.
Samsung gave me a ticket number and said they will call me back within the next 48 hours (including Sunday) about this issue. Then I should be able to mail it to their service center. While I am waiting, I decided to contact Walmart for a possible exchange (I really like the Nexus, I just want a working one) Since I do not have the original box nor the receipt (but I do have a printed statement of the credit card used, and a copy of my driver's license) I had to fill a long form and am as of now waiting for a response from them.
I also followed a video on Youtube and went ahead and carefully opened the case (it was a pain to get a #00 Phillips screwdriver and then use it) in order to take the battery out, wait a couple of minutes and then put it back on (like others have claimed has helped them for the Nexus 10) but it didn't do anything.
I am afraid I am without options, and will have to pay for shipping from the Caribbean to the US at my expense, then use a courier to have the new/fixed one shipped back here. I estimate this will take between 2-4 weeks.
Any ideas/things to try I might be missing? I would really like to save the over US$100 in shipping fees for myself.
After months of being a lurker while deciding which tablet to get, I finally joined just to share my situation and perhaps, obtain a solution I've not tried with you guys.
Basically, after careful consideration, I decided to buy the Nexus 10 to use as a general tablet, gaming device and for work/presentations. It has excelled at all of this, without the price of other tablets.
I consider myself to be a power user and tried almost anything I could with the tablet. But I decided to not root it as of yet and have not installed any apps outside of the Google Play store. I was in Northern Michigan when I decided to buy it and after calling over 20 different Walmart's and Staples, found one Walmart (in Petoskey, MI) that carried a single, non-display unit, 32 Gb version. Bought it on December 28th and now I am overseas serving.
Two days ago, I went to bed as the tablet was charging and downloading over Wifi about 600 Mbs by the Need for Speed: Most Wanted game. When I woke up, it was off and it's battery drained. I plugged it back on and read online about similar issues. Took it to the office, left it charging for 8 hours (I've always used the original Samsung charger on wall outlets) but nothing happened. Tried to take it out of its apparent "deep sleep" with the 10 sec power button trick, then the 30 sec one, then the volume buttons + power and nothing.
If the tablet is charging, it shows for 2 secs a battery icon (fully charged I might add). Also tried a factory reset to no avail. So I contacted Google Play store, and after walking me through the same procedures I had tried, they stated that I have to contact Samsung since I did not buy it from Google. Samsung was contacted yesterday through their online chat support and after giving them enough info and testing the same procedures, they said they need to physically examine it so I should contact their voice support team. That was done a while ago and here's the kicker: they cannot find my tablet's serial number in their system.
Samsung gave me a ticket number and said they will call me back within the next 48 hours (including Sunday) about this issue. Then I should be able to mail it to their service center. While I am waiting, I decided to contact Walmart for a possible exchange (I really like the Nexus, I just want a working one) Since I do not have the original box nor the receipt (but I do have a printed statement of the credit card used, and a copy of my driver's license) I had to fill a long form and am as of now waiting for a response from them.
I also followed a video on Youtube and went ahead and carefully opened the case (it was a pain to get a #00 Phillips screwdriver and then use it) in order to take the battery out, wait a couple of minutes and then put it back on (like others have claimed has helped them for the Nexus 10) but it didn't do anything.
I am afraid I am without options, and will have to pay for shipping from the Caribbean to the US at my expense, then use a courier to have the new/fixed one shipped back here. I estimate this will take between 2-4 weeks.
Any ideas/things to try I might be missing? I would really like to save the over US$100 in shipping fees for myself.
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