Nexus 5 - Google Plus and Hangout chat not working

siddhesh sawant

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Jan 14, 2014
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Hi all ,

I bought Nexus 5 around 2 months back from USA. I am currently in India using Vodafone network (3 G).

I am facing this real weird issue . I can login to google plus and Hangout chat when on wi fi mode. But when I switch to mobile data mode , Google plus cannot be connected as a result hangout chat also stops . Application gives an error "Could not connect to server".

I have tried clearing cache and data from Google search , play service , Google plus , hangouts and tried re-login without luck .

Can someone please help with this issue.

Thanks
Siddhesh
 

korab84

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Nov 17, 2013
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Well, the Nexus 5 operates on these frequencies: GSM: 850/900/1800/1900 MHz, CDMA: Band Class: 0/1/10, WCDMA: Bands: 1/2/4/5/6/8/19, LTE: Bands: 1/2/4/5/17/19/25/26/41

Does Vodaphone India have any of these frequencies on its network? And do you have a data plan with them?
 

srkmagnus

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May 23, 2010
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I would also double check to see what your carrier operates on and make sure the Nexus 5 variant you have is supported. That's likely the problem and the model Nexus 5 you have won't work. There are two Nexus 5 variants available: North America and everywhere else.
 

IAmSixNine

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Jun 1, 2010
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2 things.
Since you know for sure goolge hangouts works on WiFi and not on cellular, i would check,
1 - make sure your data is working properly on cellular. Check the APN. You dont mention if data works with other apps or if it works and just NOT with google.
2 - If you do have valid data with other apps on 3g and google still doesnt work its possible its being blocked in your country or by your provider.
 

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