Nexus 6 will NOT be sold in Best Buy retail stores

JMaster299

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Nov 25, 2014
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I attempted to buy a Nexus 6 from my local Best Buy this past weekend, since numerous reports stated they would start carrying the phone as of November 21st. As of Nov. 22nd it was not available in store, not available on their website, and neither the store manager nor the online email support reps could tell me when they would carry it in store.

The phone appeared on their website as of Midnight on Nov. 23rd, with an incorrect price listing to go with it. It was briefly listed at $199 with a 2 year contract, instead of $249. That was fixed within a few hours, but it still showed as not available for local pickup. So I did a search and obtain the email addresses for several Best Buy corporate executives. I only went with that extreme option because the numerous emails I was receiving from their customer service people were just plain insulting. One tried to sell me a Nexus 9 tablet, and two others just kept telling me to buy the phone online and refused to look into when I could purchase the phone in store.

I received a reply from one of my emails to the executives from a Nick Lillibridge, who calls himself a Executive Resolution Specialist. He looked into the issue of not being able to find the phone in store and has informed me that Best Buy will not ever be offering the Nexus 6 for purchase in their retail stores. The only way to purchase the phone from them is their website.

I made this account just to try and spread the word on this issue, since Best Buy hasn't bothered to be upfront about it. Below is a screenshot of the email, edited for privacy.

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reb0957

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Jul 13, 2012
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If this is true I will be in A Note 4. I have best buy gift cards piled up. Hard to believe they won't have the phone when they have a Google section in the store

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JMaster299

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I spent all weekend trying to get answers, and the email I posted above is the first, and only, definitive answer I received. Even the store manager had no clue that they wouldn't be selling it in store. I would not have even received a direct answer if I had not done a search and blasted an email to every corporate level executive I could find online.

I prefer buying my phone in store because I can get the trade-in credit on the sport for my 4S, which will cover the tax and a case for the phone. No such way to do that online. If I "trade" in my old phone at a Sprint store, they just give me a pathetically small amount off my next bill.
 

americasteam

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If this is true I will be in A Note 4. I have best buy gift cards piled up. Hard to believe they won't have the phone when they have a Google section in the store

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Why not order it online? Unless you would just rather have the Note.


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nickacs

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Mar 28, 2010
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I made this account just to try and spread the word on this issue, since Best Buy hasn't bothered to be upfront about it. Below is a screenshot of the email, edited for privacy.

Thanks for the info, good to know! BTW, your full email address is at the bottom in blue, since it looks like you tried to remove it elsewhere :) Just sayin'