Nexus 6P - 3 Months Later

[getbretweir]

Oh yeah. I know nothing is perfect. My 6s Plus has been close to it. I also tend to trust the customer service with Apple more than anything else, if something does go wrong.

I've heard nightmare stories about Huawei's customer service, but fortunately I ordered from Google and haven't had an reasons to call.

Mostly everything has been smooth sailing, except my fingerprint sensor, which had been working flawlessly up until a couple weeks ago. My hands have been extremely dry so I'm thinking that might be the problem.

 

[Wildo6882]

I've heard nightmare stories about Huawei's customer service, but fortunately I ordered from Google and haven't had an reasons to call.

Mostly everything has been smooth sailing, except my fingerprint sensor, which had been working flawlessly up until a couple weeks ago. My hands have been extremely dry so I'm thinking that might be the problem.

Google's customer service is good. But honestly, I've never had better luck with anything over Apple's service.

I just wish they'd push a fix for the LTE and Bluetooth. I'd be back in a heartbeat. My heart is with Android. But my practical side of my brain is with Apple for the time being.

 

[Snappy Phoenix]

I've heard nightmare stories about Huawei's customer service, but fortunately I ordered from Google and haven't had an reasons to call.

Mostly everything has been smooth sailing, except my fingerprint sensor, which had been working flawlessly up until a couple weeks ago. My hands have been extremely dry so I'm thinking that might be the problem.

yeah mine as well, recently, I have to place my finger 4 or 5 times till it actually unlocks the phone. Something in the back of my head keeps tellin' me, that's Huawei chinese junk for ya

 

[mogelijk]

What is interesting about the Bluetooth, LTE, and gmail issues is that not all of us experience them. Those would cause me to look elsewhere for a phone but the truth is I'm not experiencing any of them. My Bluetooth connection in my car has been flawless with both music and calls (2012 Lincoln). I receive my gmail almost instantly (yes I've checked to be sure) and data and service connections have been LTE service except in some rural non LTE areas.

I have to wonder what is the difference between those of us with no issues and those with issues. A bad batch of phones? An app conflict? Dumb luck? I don't know but it would be interesting to find out.

I also wonder what the actual percentage is of users with issues and those with none of those issues. Those with great working 6p's aren't going to be inclined to read or respond to problem threads. I'm not questioning those who are having these prkblems, I'm just expressing my curiosity as to what is actually going on here and if there are problems what is the true percentage of users who have these problems. I would find that answer to be of great interest but its also the answer we are least likely to ever learn.

I'm believe the Bluetooth issue is caused by apps, at least partially because we see similar issues with the battery and certain apps combined with Bluetooth (such as GasBuddy and Weatherbug). That isn't to say the apps are completely at fault, since it has been reported that Google has found a fix that will be included in an update "soon;" though it also doesn't mean the apps aren't at fault just because Google found a way to "fix" the issue.

This is a difference between Android and iOS, one that leads to many of this issues. Basically, iOS locks apps down -- they aren't allowed to do enough at an operating system level to cause issues. By contrast, part of what makes Android more user friendly (apps exchanging info, such as password apps being able to sign you into apps) is that apps are given more freedom -- though this can (and does) cause issues. And, unfortunately, when apps are causing issues it makes things more difficult to troubleshoot -- first you have to figure out the issue is being cause by an app, then you have to figure out which app.

It does seem like Apple is given more of a pass for issues, though. I'm sure some of it is because of their retail presence, where you can always be helped in a store by a person. OTOH, they have had their shares of issues when new phones are released -- you see lots of complaints anytime a new major version of iOS is released, with the fixes frequently not coming for a few months until the .1 update is released. Not to mention the antenna issue with the iPhone 4.

 

[mogelijk]

Funny, given my previous post this morning, that I came across this article just an hour later, about some users having their iPhones "brick" because of what appears to be an issue with the home button/fingerprint sensor.

 

[Wildo6882]

Funny, given my previous post this morning, that I came across this article just an hour later, about some users having their iPhones "brick" because of what appears to be an issue with the home button/fingerprint sensor.

That's when you get them fixed with second hand parts. Not good, either way, but it's not faulty Apple parts. Apple came out and said it was a security measure. Don't know how much I believe it. But at least they acknowledged it.

 

[mogelijk]

That's when you get them fixed with second hand parts. Not good, either way, but it's not faulty Apple parts. Apple came out and said it was a security measure. Don't know how much I believe it. But at least they acknowledged it.

Except there are lots of users that claim they never had their phone fixed at all, much less with second hand parts. So Apple hasn't actually acknowledged it, just attempted to deny there is an issue.

 

[Wildo6882]

Except there are lots of users that claim they never had their phone fixed at all, much less with second hand parts. So Apple hasn't actually acknowledged it, just attempted to deny there is an issue.

What I read said most was from the phone being fixed from secondhand shops. The rest hadn't been fixed, but had been altered via jailbreak. I wouldn't say either of those situations is inherent to general use of an iPhone. That's kind of like saying someone fried their Android phone from downloading pirated software.

 

[swarlos]

Have any of you guys that have Nexus Protect have to use it? Since I'm so use to just being able to walk into an Apple store and walk out with a new phone I have reservations about the turn around.

 

[mogelijk]

Have any of you guys that have Nexus Protect have to use it? Since I'm so use to just being able to walk into an Apple store and walk out with a new phone I have reservations about the turn around.

While I've never used Nexus Protect, I did have to get my Nexus 5 repaired. I had what appeared to be a crack in the digitizer (the glass screen was fine) which Google covered under warranty. Google overnighted a replacement for the phone and I sent my phone back in the Google box with the prepaid labels they sent. It sounds like this is the same process Google is using for Nexus Protect.

 

[swarlos]

While I've never used Nexus Protect, I did have to get my Nexus 5 repaired. I had what appeared to be a crack in the digitizer (the glass screen was fine) which Google covered under warranty. Google overnighted a replacement for the phone and I sent my phone back in the Google box with the prepaid labels they sent. It sounds like this is the same process Google is using for Nexus Protect.

Oh ok that's not so bad unless your phone is completely unusable during that waiting time.

 

[rong21]

Oh ok that's not so bad unless your phone is completely unusable during that waiting time.

This is why I keep an older phone as a backup

 

[Snappy Phoenix]

I'd say that it may be causing the issue. I have no screen protector so that may be why I am okay.

I removed the screen protector, it's better now but nowhere near as precise as typing on a Galaxy phone or an iPhone. really disappointed. I have to look and be really careful what I type. On the Galaxy S6 edge+ I had before and Note 4, I can blind type as if it was a physical keyboard.