Nice (Sarcastic) Customer Service Verizon!

[Fernie O.]

So after having MAJOR issues getting my Bionic activated...(got it Friday and had to go out and buy a new SIM card)....Verizon tells me on Saturday, they're going to overnight me a new device for delivery today. I never received a confirmation for shipment so I called yesterday to make sure everything was OK and was told "yes, your phone will be there tomorrow"....NOPE! FedEx came and nothing! So I called Verizon this morning again and was told that the order was never placed. I asked if we could get the phone shipped overnight today and was told "not a problem". I still haven't received a shipment confirmation so I called AGAIN to see what was going on and was told that they were waiting for a supervisors signature to ship the phone! OMG! I'm really frustrated right now....all I want is my fookin phone! aaaaaaahhhhhhhhh!!!!! I have "Bionic Envy" right now....
:-\

 

[GoBigRed79]

That stinks. Is just walking into a store and doing an exchange an option?

 

[dmcman73]

So after having MAJOR issues getting my Bionic activated...(got it Friday and had to go out and buy a new SIM card)....Verizon tells me on Saturday, they're going to overnight me a new device for delivery today. I never received a confirmation for shipment so I called yesterday to make sure everything was OK and was told "yes, your phone will be there tomorrow"....NOPE! FedEx came and nothing! So I called Verizon this morning again and was told that the order was never placed. I asked if we could get the phone shipped overnight today and was told "not a problem". I still haven't received a shipment confirmation so I called AGAIN to see what was going on and was told that they were waiting for a supervisors signature to ship the phone! OMG! I'm really frustrated right now....all I want is my fookin phone! aaaaaaahhhhhhhhh!!!!! I have "Bionic Envy" right now....
:-\

First, you had to BUY a new SIM card?? Verizon supplies the SIM card for free with your service and I have never had to pay for one, even when getting a replacement card. That's like a credit card company charging you for the actual credit card itself.

Second, you are well within 14 days of an exchange for a brand new phone (they even have it written all over the receipt you get after purchasing the phone) by walking into any Verizon corporate store.

 

[KillerG]

Lol I can't even buy one right now, it's all out of stock here.

 

[Fernie O.]

We just have third party stores here....the closest corporate store is 2 hours away. The sim card that came with the phone was defective so we had to go out and get one. I'm on the phone with Verizon right now and I don't think I'm getting this damn thing til Thursday....it totally sucks to be me right now...