No Longer Connects to Home Wi Fi

[jlthomas2510]

I have only had my Galaxy S4 for a couple of months. When I first brought the phone home I was able to connect to my Wi Fi. Now it will not connect at all. Other devices in my home are connected with no problem. I have gone to my local Verizon Store and they were able to connect to Wi Fi and gave me the advice to remove the battery for 5 seconds and then replace the battery. I have even tried to re-install my home network to no avail. Please advise what the issue may be and if I should just exchange the phone.

Thanks,
Jennifer

 

[Gekko]

reboot the wifi router as well as everything else.

 

[trucky]

reboot the wifi router as well as everything else.

That plus your cable or DSL modem. Start from the outside in. Power cycle your modem first. Give it a couple minutes to POST and connect, then do the same for your WiFi router if it's a separate device. Finally do the same on your S4. If you're still unable to connect I would look at the encryption you're using on the WiFi.

 

[OhAlfie]

I had a similar issue with my S4 just as it was starting to crap out on me (killed SD cards too). Before the big crash happened, I traded it in for the more powerful LG G2 since the S4 was still worth quite a bit as a trade in.

I couldn't be happier with the switch.

 

[Almeuit]

I had a similar issue with my S4 just as it was starting to crap out on me (killed SD cards too). Before the big crash happened, I traded it in for the more powerful LG G2 since the S4 was still worth quite a bit as a trade in.

I couldn't be happier with the switch.

Nice. I personally prefer the Note 3.

But OP as others said try the router and modem first.. Could be having issues.

Sent from my T-Mobile Note 3 using AC Forums.

 

[OhAlfie]

Nice. I personally prefer the Note 3.

But OP as others said try the router and modem first.. Could be having issues.

Sent from my T-Mobile Note 3 using AC Forums.

I too tried the router route of troubleshooting, it wasn't the issue.