No Mobile Data After 5.0 OTA Update

cdronm

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Aug 15, 2010
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Is anyone having this problem... I received the Lollipop update over the air last night & updated immediately (over wifi). This morning after leaving home, realized that the Moto X (Pure Edition) would no longer connect to MetroPCS data network, only phone calls/text were possible. Is there any fix for this or am I looking a factory reset in the face?
 

Rukbat

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Feb 12, 2012
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The easiest way is to take it to MetroPCS and ask them to fis it. (A failed update sent by the carrier is the carrier's responsibility.) I suspect that the APN got corrupted (which you can fix yourself if you know how) or one of the data modems (the modem in a cellphone is software) didn't update properly.
 

cgardnervt

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Jun 24, 2011
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Is anyone having this problem... I received the Lollipop update over the air last night & updated immediately (over wifi). This morning after leaving home, realized that the Moto X (Pure Edition) would no longer connect to MetroPCS data network, only phone calls/text were possible. Is there any fix for this or am I looking a factory reset in the face?

Stick it in airplane mode then turn it back off. My PE did this yesterday when I first installed it. With the update came a firmware update for the radio too I think enabling new LTE bands if I'm not mistaken. If this fails then to a restore. Then if that fails then check the data settings and all that good stuff. Other than that your stuck returning it.
 

dan1431

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Mar 29, 2010
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I cannot speak for the original poster, but a colleague had a similar issue after receiving the update to lollipop and had to delete the APN for Metro and create a new entry to regain his DATA connection.

He then restarted his Moto X and only then was the handset able to establish a DATA connection.

Dan

Posted via the Android Central App
 

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