Just got my email 5 minutes ago from Best Buy informing me my pre-order was ready for pick up. Even though I picked it up yesterday. And I already posted this in the other thread:
On Friday I went to Best Buy and pre-ordered my HTC EVO 4G LTE. On Saturday I went to Best Buy to pick it up.
I asked them to price match Sam's Club in my area for $168.88. They said no, because it's brand new. I asked where in the price match policy does it state it can't be on new items? They still wouldn't do it. I then informed them I could have asked to price match Wal-Mart at $149.99 but none of the stores in my area had them in stock but were listing them at the price. They told me I could go buy it over there then.
I was like, fine, I'll just take my Phone Freedom $50 gift card and the new $50 gift card and put it towards the purchase of the phone then. They again said no, and informed me I could only use one or the other. I told them let's just try using both codes and see what happens. They said it wouldn't let the computer do it. I said let's try and see. They did it, and both $50 GC printed out and they were able to use both.
At this point I'm paying $100 (plus tax) for the phone.
While running errands, I stopped in another Best Buy (went to customer service), informed them I saw the phone for $168.88 at Sam's Club. Customer Service associate called Sam's Club, verified the price, and verified it was in stock and price matched it, refunding me the difference.
All in all, I got the phone for $68 (plus tax)...sold my EVO 3D for $185 on Craig's List.
But the experience of having to deal with the mobile department and store manager at Best Buy, really made me never want to go there again. They made me feel like I was trying to commit fraud when in actuality I was just playing within the guidelines they set forth...and then at this particular Best Buy, decided to change the guidelines as they went along.