No Planned Release for Moment

[lockridge101]

idk if other ppl have done this but i emailed samsung about if the moment would get 2.0 and this is what i got:
Dec 7, 2009

Dear ______,

Thank you for your inquiry. There is no update currently for the samsung moment nor is there an estimated date of one being released. We do apologize for the inconvenience.

At this time current load is 1.5.

How Can I Get A Firmware Update On My Phone?

Samsung does not release "firmware updates" to the public. These updates are released strictly to Service Providers, who then distribute them to customers.

For more information, we recommend contacting your local Service Provider for details. Below is a list of contact information for the major Service Providers.

you really let me down samsung on this one it sounds like the moment won't even get 1.6...

 

[Jerry Hildenbrand]

Then Sprint should have to refund a lot of unhappy customers they promised that Google experience to. Plain and simple that's just unacceptable. With a few software upgrades the moment could be a hell of a machine.

 

[lockridge101]

i feel you, could you imagine if it got 2.0? it would become the flagship because in my opinion the keyboard and screen is way better than the droid. i mean i would be content with just 1.6, but now it seems no google maps nav so basically they just put it out there and the people that invested in it are being left in the dust and screwed over by samsung...

 

[yfan]

See the last post here: Samsung Moment:Update or not? on this page.

It seems to say that Samsung is saying a 2.0 update will be coming for the Moment. We just don't know when.

 

[Zumaki]

Reply I just got in an email from Sprint:

Dear Zumaki, (name changed to my user )

Thank you for your reply. I am happy to assist you with updating
software on your phone.

Yes you can update your phone Samsung Moment (SPH-M900) operating system
to Android 1.6 with Android User Interface. Please contact the nearest
Sprint Store at:
Lakeview Pointe Shopping Center
2204 N Perkins Rd
Stillwater, OK 74075
(405) 533-7727

Please make an appointment on phone before visiting to avoid any
inconvenience.

Thank you again for contacting Sprint.

 

[Jerry Hildenbrand]

Reply I just got in an email from Sprint:

Interesting! Who's gonna try it?

And more importantly who here works for sprint and can get a copy of that RUU for us all?

 

[yfan]

Apparently, a 2.0 update is coming for New Years?

Samsung Moment:Update or not?

 

[lockridge101]

@Zumaki tell me if they do upgrade it to 1.6, if so i'm going to my sprint store asap, but if thats the case then why did samsung reply to me with that email? its like they're not on the same page

 

[Zumaki]

@Zumaki tell me if they do upgrade it to 1.6, if so i'm going to my sprint store asap, but if thats the case then why did samsung reply to me with that email? its like they're not on the same page

You're right, and it turns out there isn't an update

Sprint just has no idea what they're doing when it comes to Android. Most employees don't even know why we want another version, or that there are versions to it.

 

[Go Hard or Go Home]

On the sprint forum, they have said the 1.6 was a typo

 

[lockridge101]

so my email was right? geez i was kinda wishing it was wrong.

 

[blackfire]

I just called Samsung Customer Service, and they confirmed they are indeed working on an update for the Moment that should be available early in 2010.

If that's true, then I think I'm keeping my Momen. I really like the hardware, and the Google Experience should be even better with a newer version of Android.

=)

 

[lockridge101]

THANK GOD FOR TWITTER!!!!!!!!!!!!!!!! sprint (sprint) on Twitter THEY JUST OFFICIALLY ANNOUNCED IT!!!!!!! they didn't say exactly when for moment but early 2010 is perfect for me!!!!! :-D ty sprint!!!

 

[blackfire]

YEEESSSSSSSS!!!!!!!!!!!!!!!

Can't wait! But I'm so happy they make it official!!! Now I can sit back, relax, wait and keep my Moment

Android 2.0 will look soooo good on AMOLED. =)

 

[yfan]

Yay indeed.

Did anyone seriously think that Sprint and Samsung would sell a phone that is pretty much THE top of the line phone in terms of hardware in the market and not give it on software updates? Come on, people!

 

[blackfire]

yfan,

I spent a lot of time at the Sprint Community Forums before they announced it, and trust me... a lot of Moment owners felt left behind because other carriers/manufacturers were announcing updates for their phones, HTC announced the update for the Hero, and Samsung/Sprint were too quiet about the Moment.

I was about to return it because of the lack of communication. If it weren't because of how much I enjoy the device, I would've returned it because of the lack of communication from Sprint/Samsung. Now that the word has been said, I feel really happy, and decided to keep this nice device.

Cheers!! =)