I've noticed the volume controls aren't right too. Alarm Clock Xtreme used to work fine on GB, but now seems tied to the ringer volume and doesn't sound if phone on silent and sometimes even with all volumes at max. I thought it was an app issue, but now some of my games won't play media sound even with volumes up. I have to go to the home screen and press volume up until I hear the "test beep" sound for ringer volume. Even if ringer is already max, it takes a few tries before I hear the beep. Once I do, I can hear the games again.
Doesn't happen all the time, but enough to be an issue to me. Especially the alarm.
Back again... This morning the alarm woke me up because of the screen light going on and no sound.
So I really think this has to do with Bluetooth. I disabled my Bluetooth to try and conserve as much battery as I could while the power went out during the storm and had not turned it back on. After I got up and started to nose around the setting a bit and play some music with no sound, i turned my Bluetooth back on, and sounds came back. The Bluetooth did not connect to anything, but just turned it on.
rightness or music spent work eitherI used Volume + to turn notification sounds up, but nothing actually changed.
Have had similar issues.
Symptoms:
I never had issues until a recent update. I started noticing sometimes there were no notification sounds even though the volume was maxed. I could not trust the phone as an alarm clock and missed many calls. Upon more troubleshooting I noticed I also couldn’t watch any YouTube videos. I got the error: ”There was a problem while playing. Tap to retry.” no matter what video. I also couldn’t play music with Google Play Music. I got the error: ”Couldn’t play the track you requested” no matter what song. A restart would restore normal operation.
Resolutions:
I performed a factory reset of the phone. The problem persisted.
I received a warranty replacement. The problem persisted.
I talked with other Turbo users who weren’t having similar issues.
Suspected Problem:
I now believe the issue is due to apps. The issue seems to occur when Candy Crush and Soda Crush apps are both played by King. Embarrassingly I play these games to kill time several times a week. When I play only one after a restart there are no issues. However when I run out of lives in one then open the other the app sounds get glitchy. The sounds from screen taps and other triggered sounds play however the background music will stop. I find a restart is required to restore normal operation. While my phone was experiencing all the symptoms as listed above and unable to play music or YouTube I decided to check if game sounds would work. I opened Soda Crush and it worked. Then I noticed everything worked. All the other symptoms were gone. Can anyone else confirm they also have these apps installed?
Troubleshooting apps:
If anyone else is having similar problems try stopping apps until the problem resolves. Stop one at a time then check if the problem persists. Got to Settings, Apps, Running, then tap various apps and tap Stop. If none resolve the issue try stopping apps from the Downloaded tab. Even though the phone doesn’t list them as running they may be interfering. Please report you findings here.
I haven't seen this in other threads, so I'm wondering if my issue is unique.
The notifications will pop up like they're supposed to, but with no sound. When I go to settings to adjust the volume, it freezes and FC's. Any ideas?