A
AC Question
I've had a Note 4 for a little over 2 years. The abnormal performance started about a week ago. My phone started to respond incredibly slowly when I'd touch the screen for any reason. I closed any open applications running in the background. Still the issue persisted. I updated my software (it was not up-to-date at first), but this did not make any change. I checked my storage and had plenty of room left, but still got rid of most of my applications that were not necessary to have. Still nothing. I then backed up what I needed to and did a complete wipe back to factory settings. I was very upset to find even this did not resolve my issue. I researched further and I do not have a
SD card installed, so that is not the problem. The phone does not run any better after removing the SIM card either (not that I would use my phone without it, just wanted to see because others stated they noticed a difference with the SIM card removed). I'm at a loss and I'm not finding anything (recent) online where someone is having the same issue. I have taken great care of my phone, I don't understand why this is happening. I was hoping that maybe the latest updates have been the reason behind the problem, but if this was the case, others would have the same problem and I'd think after a week, they'd have pushed out another update to fix it. Any advice? Thank you.
