Note 5 - All of a sudden pics I take are showing as black screen in gallery.

[Android Central Question]

I am using a Note 5 so I have no SD card. I take a pic, edit it and save it, yet I can't share it anymore either.

Also when I go to view it, it's a black screen. I swipe to see all pics in my gallery and all are showing up as blank black screen.

If I do a slideshow, I can see all my pics though.

Also, If I take a pic in high res, sometimes it will show up in low res. This used not to happen.

I see a particular pic, I click on camera pics, where I can see all pics and then I have to click on a particular pis to select it. I can no longer scroll left or right to see all pics.

Any idea? I thought maybe I accidentally hit a wrong setting somewhere.

Thanks in advance.

 

[Jessica Smith]

Nevermind. I figured it out. I had to uninstall the gallery update in the gallery settings. Thank goodness that fixed it. What kind of update was that to screw up our phones?

 

[belodion]

Nevermind. I figured it out. I had to uninstall the gallery update in the gallery settings. Thank goodness that fixed it. What kind of update was that to screw up our phones?

A Cache Partition wipe or other similar procedure might have fixed it but I'll move the thread to the Note 5 forum, where other users may wish to comment.

 

[Roomshaped]

I've been having that same issue for a week or so now - Note 5 user, so no SD card.

At first, I noticed photos in the gallery looked low resolution when being viewed. Now some thumbnails are missing - and any picture I open the image portion is entirely black, but all the buttons to share, edit, etc. are fine. If I open the images in another app like google photos, or export them to view on my PC, they are fine.

I saw your fix here and I was able to do it too and it fixed things! I just wanted to say thank you for this thread, it was driving me crazy.

To reiterate - use the settings menu in the gallery app, keep poking it until you find the 'uninstall updates' option. Immediately fixed 100% of the issues.

 

[Jessica Smith]

I've been having that same issue for a week or so now - Note 5 user, so no SD card.

At first, I noticed photos in the gallery looked low resolution when being viewed. Now some thumbnails are missing - and any picture I open the image portion is entirely black, but all the buttons to share, edit, etc. are fine. If I open the images in another app like google photos, or export them to view on my PC, they are fine.

I saw your fix here and I was able to do it too and it fixed things! I just wanted to say thank you for this thread, it was driving me crazy.

To reiterate - use the settings menu in the gallery app, keep poking it until you find the 'uninstall updates' option. Immediately fixed 100% of the issues.

Glad you were able to fix. I thought maybe I broke my phone somehow. What I don't understand is why an update like that screws up your phone.

 

[HandsHudson]

I've been having that same issue for a week or so now - Note 5 user, so no SD card.

At first, I noticed photos in the gallery looked low resolution when being viewed. Now some thumbnails are missing - and any picture I open the image portion is entirely black, but all the buttons to share, edit, etc. are fine. If I open the images in another app like google photos, or export them to view on my PC, they are fine.

I saw your fix here and I was able to do it too and it fixed things! I just wanted to say thank you for this thread, it was driving me crazy.

To reiterate - use the settings menu in the gallery app, keep poking it until you find the 'uninstall updates' option. Immediately fixed 100% of the issues.

I'm new here and having trouble finding the fix. What was the way to uninstall updates in gallery app? My phone is through Verizon and I don't see the uninstall updates in the settings menu.

 

[HandsHudson]

I've been having that same issue for a week or so now - Note 5 user, so no SD card.

At first, I noticed photos in the gallery looked low resolution when being viewed. Now some thumbnails are missing - and any picture I open the image portion is entirely black, but all the buttons to share, edit, etc. are fine. If I open the images in another app like google photos, or export them to view on my PC, they are fine.

I saw your fix here and I was able to do it too and it fixed things! I just wanted to say thank you for this thread, it was driving me crazy.

To reiterate - use the settings menu in the gallery app, keep poking it until you find the 'uninstall updates' option. Immediately fixed 100% of the issues.

I'm new here and having trouble finding the fix. What was the way to uninstall updates in gallery app? My phone is through Verizon and I don't see the uninstall updates in the settings menu.

 

[tjrssibelle]

I'm new here and having trouble finding the fix. What was the way to uninstall updates in gallery app? My phone is through Verizon and I don't see the uninstall updates in the settings menu.

The newest update from the "galaxy apps" has fixed this issue for me

 

[anon(10465554)]

Galaxy Note5 Some thumbnail pics showing as grayed out & some pictures showing as blacked out.
I went to: Gallery >Settings >About Gallery >click on update.
Updated Gallery app there and problem solved.