Note 5 Suddenly doesnt accept fingerprint or backup pass?!

[abimirchi]

i tried what you had mentioned but its not working. Again it asks for backup password. what should i do now? plz help me out recovering

 

[isaiah kun]

Re: Note 5 Suddenly doesnt accept fingerprint or backup pass?! WTF!

Omg thank you so so so so much!!!! It really works!! It really did!!! Double thumbs up for you!!!

 

[TechnologyTwitt]

So this brings up the question, what steps should your average, everyday user perform or how should your phone be configured so that in the event of a factory reset or replacement phone, your phone can be easily restored to correct working?

Anyone had this issue... suddenly my new Note 5 which has been working perfect since i got it says unable to recognize any of my 4 fingerprints, it prompts me to enter backup password which i know what it is and it wont take it, it then asks me to sign in via Google, again i put in my Google creds and it still says invalid password! WTF! Never seen this happen before, even with ADM i set a new lock code and that does nothing.
Last thing i want to do is factory wipe the phone, set it up again which will take forever, then have this happen again, defective phone???

_-Technologytwitt-_

 

[Kae Kong]

Re: Note 5 Suddenly doesnt accept fingerprint or backup pass?! WTF!

If you have the Samsung Find My Device turned on you can unlock it at Samsung.com

Also OrangeGal is correct, if you have two step authentication on you have to turn that off.

The factory reset is no different than getting a S6E+ a new phone or a reset have to be set back up all the same.

Just encountered this same problem today with my Note5! And thank goodness for folks who share their experiences here.

First I tried the two step authentication in my Google, but realised I hadn't turned it on in the first place.

Then I called Samsung, and it was solved with Samsung Find My Device, with the unlock device function in there. Not that difficult with Find My Device – after I found my login credentials for my Samsung account.

Phew!

 

[hong chuan chua]

Anyone had this issue... suddenly my new Note 5 which has been working perfect since i got it says unable to recognize any of my 4 fingerprints, it prompts me to enter backup password which i know what it is and it wont take it, it then asks me to sign in via Google, again i put in my Google creds and it still says invalid password! WTF! Never seen this happen before, even with ADM i set a new lock code and that does nothing.
Last thing i want to do is factory wipe the phone, set it up again which will take forever, then have this happen again, defective phone???

Hi , i not sure this work to other but i worked. My note 5 cannot recognise my pin and fingerprint.
I do follow the forum to wipe cache and restart.
After restart, go to setting > pin code entering> and keep in what your pin code last set but still wrong! !!!!!!!!!!
In the pin code keep in interface, i keep press the ENTER repeating!!!!! Surprised , it allow me go in !!!