Note 5 won't ask to enter unlock code

[romel0721]

I have the unlock code for my Note 5, but when I put an unsupported sim in (Virgin Mobile, the phone is from Rogers) it doesn't
prompt me to enter the unlock code. I tried restarting the phone with the unsupported sim in with no luck. Please advise.

 

[B. Diddy]

Welcome back! Is Virgin Mobile Canada still primarily CDMA? If so, that might explain the incompatibility--the Rogers Note5 doesn't have a CDMA radio.

 

[romel0721]

Virgin Mobile Canada is no longer primarily CDMA, they basically run the same way Bell does here. They are like how Fido is to Rogers.

 

[B. Diddy]

Did you get the unlock code from Rogers themselves, or from a 3rd party? If it was from Rogers, have you spoken with them to see why it won't work?