NOTE9 May Security update problem/glitch

[Cro-Note]

Hello everyone.

I updated my Note9 to May security patch today when I recieved notification saying an update is avaliable.

I proceeded and downloaded the update and when my phone completed installation, I turned it off and cleared data partition catche.

When my phoone booted back up I got a notification saying " Unable to install software update. Take your phone to Samsung service centre"

I am shocked. My phone works as usual, but when I go to settings and under Software Update, my Last Update box says "There's no information about this update" and I can't press it.

Did anyone else exprience this? Is my phone defect or is this normal?

Phone was bought in Europe and software updated in China today.

Thanks in advance

 

[mustang7757]

Hello everyone.

I updated my Note9 to May security patch today when I recieved notification saying an update is avaliable.

I proceeded and downloaded the update and when my phone completed installation, I turned it off and cleared data partition catche.

When my phoone booted back up I got a notification saying " Unable to install software update. Take your phone to Samsung service centre"

I am shocked. My phone works as usual, but when I go to settings and under Software Update, my Last Update box says "There's no information about this update" and I can't press it.

Did anyone else exprience this? Is my phone defect or is this normal?

Phone was bought in Europe and software updated in China today.

Thanks in advance

Check in settings and about phone , what does the security date say?

 

[Cro-Note]

Hello!

Security date says May 2019, but I am confused because I can't press Last Update.

Best regards

 

[mustang7757]

Hi , your screen shot didn't catch the whole picture

Hello!

Security date says May 2019, but I am confused because I can't press Last Update.

Best regards

 

[Cro-Note]

Hi , your screen shot didn't catch the whole picture

 

[mustang7757]

Ok looks like your all good , and have the international version nice .

 

[Cro-Note]

So you think there's no problem even tho I can't press on Last update box?

Good news I guess

 

[mustang7757]

As long as you can check for software update you'll be fine

So you think there's no problem even tho I can't press on Last update box?

Good news I guess

 

[Cro-Note]

Thank you sir! You made my day better. I already thought I had a huge problem!

 

[mustang7757]

Thank you sir! You made my day better. I already thought I had a huge problem!

Your welcome , and welcome aboard