[OCD] Worth exchanging S10+ at Best Buy over this?

It was the Samsung guys from the experience that re-flashed my phone who said he couldn't do it.

They probably don't know how to do it or aren't aware of the policy, unless the Samsung service that you spoke with was misinformed
 
They probably don't know how to do it or aren't aware of the policy, unless the Samsung service that you spoke with was misinformed

I don't know Samsung is the one that told me to take it there when I called to get then sent out. And the guy said they can't take liability if something goes wrong and are not allowed. My husband could do it I guess but for now my scratches only show up when the screen is black it's not that bad just yet.
 
No time like the present in getting use to letting a screen protector on.
Samsung sent us 2 for free. Give Sammy a call