oh crap wifes tbolt acting up please help

[Coolhandsr]

Completely stock not rooted and it will not load past the white HTC screen. It just loops over and over again. I've done the whole vol down plus power button and it tries the hboot but says no image found. Recovery does nothing but exit back to the looping HTC screen. Wifes not happy I need help.

 

[Coolhandsr]

Sorry for dbl post. I can't delete it.

 

[a22shady]

I would check to make sure that if she dropped it nothing came loose. Take the cover off remove the batteryeject than re insert both the sim card, and SD card. than put it all back. No guarentee but anything is worth the try. It sounds like you went through the right steps to use recovery ad if so might need to contact Verizon uunless someone else can give some better info. Also try factory reset which will wipe everything but maybe get it to work.

Using software menus

1. Open Settings.

2. Select SD card & phone storage.

3. Choose Factory data reset.

4. Touch Reset phone.

5. Select Erase everything.

Using hardware buttons

1. Turn the phone off by pressing and holding the Power button for two seconds and selecting Power off.

2. Press and hold the Volume Down button, then press and hold Power.

3. Continue to hold both buttons until you see the Android logos appear on the screen.

4. Press Volume Down to toggle to the Factory Reset option, and select it using the Power button.

The Thunderbolt will then hard reset and take a few minutes to complete.

 

[K_Daddy]

I would just pull the battery and sim card for about 5 minutes and then try to turn it back on. I don't think resetting the phone will help. You could try booting without the sd card also.

 

[Coolhandsr]

Well I tried all of the above to no avail. I'm not sure if it was dropped or not and ill never know for sure. Looks like its off to vzw. Thanks for the help guys.